Dheeraj Email & Phone Number | • Conduct Soft Skills/People Skills Training like Customer Service, Attitude and Perceptions, Telephone Etiquettes, Negotiation, Effective Communication, Managing Team, Conflict Management etc • Associated closely in conducting need analysis with different departments and managers and act as a subject matter expert to develop customized training programs and thus meet training objectives. • Identified training gaps amongst staff and imparted credit knowledge thereby enhancing their productivity in terms of individual and group targets. • Developed plan for designing, deliver and evaluating the effectiveness of training programs through development of pre/post assessment tools. • Conducting workshops & interactive sessions to overcome their doubts & channelise participants’ energies to desired direction. • Maintained a positive demeanor and portray the company in a positive light. Consistently achieved/ exceeded quality and training targets.

Dheeraj

• Conduct Soft Skills/People Skills Training like Customer Service, Attitude and Perceptions, Teleph...
Mumbai, Mumbai, India

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Dheeraj ’s Email sd@ibs.ru

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Dheeraj ’s Location Mumbai, Mumbai, India

Dheeraj ’s Current Industry

Dheeraj ’s Prior Industry Max Healthcare | Convergys | Evs

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India Head

Present

Human Resources Specialist

2016-01-01 00:00:00 - 2018-07-01 00:00:00

Assistant Manager Human Resources

2007-01-01 00:00:00 - 2015-12-01 00:00:00

Assistant Manager Human Resources

2000-09-01 00:00:00 - 2006-08-01 00:00:00

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Dheeraj is a • Conduct Soft Skills/People Skills Training like Customer Service, Attitude and Perceptions, Telephone Etiquettes, Negotiation, Effective Communication, Managing Team, Conflict Management etc • Associated closely in conducting need analysis with different departments and managers and act as a subject matter expert to develop customized training programs and thus meet training objectives. • Identified training gaps amongst staff and imparted credit knowledge thereby enhancing their productivity in terms of individual and group targets. • Developed plan for designing, deliver and evaluating the effectiveness of training programs through development of pre/post assessment tools. • Conducting workshops & interactive sessions to overcome their doubts & channelise participants’ energies to desired direction. • Maintained a positive demeanor and portray the company in a positive light. Consistently achieved/ exceeded quality and training targets.