Devinder Singh Email & Phone Number | Seasoned Customer Experience strategist with a Kellogg MBA delivering Transformative and Disruptive Outsourced Customer Experience and Contact Center Solutions. I work with global companies around the world developing and executing customer experience strategies that improve business outcomes, contact center efficiencies, customer engagement, customer retention, accounting practices, share of wallet and word of mouth marketing. Leveraging my deep transformation and contact center expertise of 25+ years with new technologies like Automation (focusing on AI, ML, robotics, etc) and Metaverse, I have been able to successfully drive significant cost savings, improved customer satisfaction scores and retention levels, improved engagement of Millennials and omnichannel customers, and drive sales and cross/up sales across all customer demographics. Specialties: - Digital Transformation, Innovation, BPO, KPO, Back Office Automation and Outsourcing, Call Centers, Contact Center Outsourcing, Offshore, CRM, Technology, Services, Digital Solutions, Customer Service, Customer Acquisition, Customer Retention, Technical help desk, service desk Functional Expertise - Management/Strategy Consulting Sales Management Professional Services Relationship management BPO Technology Metaverse Automation Vertical Expertise· Travel and Hospitality eCommerce Media and Communications Automotive Retail Hi-Tech

Devinder Singh

Seasoned Customer Experience strategist with a Kellogg MBA delivering Transformative and Disruptive...
Chicago, Chicago, United States

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Devinder Singh’s Location Chicago, Chicago, United States

Devinder Singh’s Current Industry Teleperformance

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SVP, Customer Experience

2023-02-01 00:00:00 - Present

Practice Leader - CRM/BPO Outsourcing

2011-05-01 00:00:00 - 2016-08-01 00:00:00

Practice Leader, Media and Communications

2011-06-01 00:00:00 - 2016-07-01 00:00:00

Vice President - Sales

2008-08-01 00:00:00 - 2011-06-01 00:00:00

VP, Sales and Professional Services

2005-04-01 00:00:00 - 2008-07-01 00:00:00

Director, Sales / Solution Consulting

1995-05-01 00:00:00 - 2005-04-01 00:00:00

Architect

1993-11-01 00:00:00 - 1995-04-01 00:00:00

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Devinder Singh is a Seasoned Customer Experience strategist with a Kellogg MBA delivering Transformative and Disruptive Outsourced Customer Experience and Contact Center Solutions. I work with global companies around the world developing and executing customer experience strategies that improve business outcomes, contact center efficiencies, customer engagement, customer retention, accounting practices, share of wallet and word of mouth marketing. Leveraging my deep transformation and contact center expertise of 25+ years with new technologies like Automation (focusing on AI, ML, robotics, etc) and Metaverse, I have been able to successfully drive significant cost savings, improved customer satisfaction scores and retention levels, improved engagement of Millennials and omnichannel customers, and drive sales and cross/up sales across all customer demographics. Specialties: - Digital Transformation, Innovation, BPO, KPO, Back Office Automation and Outsourcing, Call Centers, Contact Center Outsourcing, Offshore, CRM, Technology, Services, Digital Solutions, Customer Service, Customer Acquisition, Customer Retention, Technical help desk, service desk Functional Expertise - Management/Strategy Consulting Sales Management Professional Services Relationship management BPO Technology Metaverse Automation Vertical Expertise· Travel and Hospitality eCommerce Media and Communications Automotive Retail Hi-Tech

Devinder Singh has prior
experience in the following industries:
Ibm | Concentrix | Trg Customer Solutions | Parus Interactive | Apac Customer Services | Accenture

Devinder Singh has the following professional experience:
Teleperformance | Ibm | Concentrix | Trg Customer Solutions | Parus Interactive | Apac Customer Services | Accenture