Devesh Ramphal Email & Phone Number | Experienced Billing, Commercial, Operations Manager with a progressive track record of over 18 years in Contract, Commercial, Finance & Operations Management & Data Analysis. Ability to deliver results against tight deadlines in complex, multi-party environments being customer focused, solution driven with strong analytical, project management aptitude and skills with strong business acumen. Leading multicultural teams (APAC, MEA, Europe, UK) in supporting various stakeholders: Billing, Contract, Finance, Sales and Operations teams with an aim for improved operational efficiency within a standard framework. Enable best practice “Right First Time” to drive customer satisfaction, business revenue, business analysis & reporting with an improved lead to cash cycle. Over 8 years of experience in supporting Connect solutions and Cisco hardware - pricing, ordering, implementation, delivery & billing in over 180 countries. Career Highlights BT Global Annual Role Model Awards - April 2020: • Allianz Group – Customer acknowledgement in a reduction of SLA’s in quoting/proposal and quote to order failure rate in excess of 60% to below 10% between Jun 19 and Dec 19. Direct impact on lead to cash and contractual obligations with customer. Taking ownership and driving profitability on all new BAU request orders with a sales achievement of 2million (June 19 to March 20). • Standard Chartered Bank – Take on of the end to end In-life contract support (Quoting, Ordering, Delivery, HOTM, Billing, Revenue & inventory assurance & gap analysis, management of the centralized billing, revenue, service request teams) reducing the FTE allocation from 2 to 0.5. Setup and Implementation of Pastel Accounting - BT Global Services, AMET (Africa, Middle East, Turkey) Region – 2005 In 2018 we secured funding from Cisco APAC to drive a renewal and upsell campaign (Cisco Modernization campaign) within BT successfully securing renewal business in excess for 20 million & 5 million new business. SALES FORCE- Key stakeholder in Testing, implementation, roll out and support of SALES FORCE - BT Global Services AMEA –2015/16. Set up and roll-out of the AMEA Velocity support desk Oct 2016. •Promoted to AMEA regional Lead in 2018 •Promoted Global Lead in 2019. Reduction of RFT failure (service delivery - order management and delivery) from 64% to 8% achieved in 5 months - BT Global Services MEA- 2013 Key stakeholder In the design and implementation of VIRGIN IT system and company day to day operational process – Virgin Active South Africa - 2002

Devesh Ramphal

Experienced Billing, Commercial, Operations Manager with a progressive track record of over 18 years...
Durban, Kwazulu-Natal, South Africa

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Devesh Ramphal’s Email devesh@afriquest.net

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Devesh Ramphal’s Location Durban, Kwazulu-Natal, South Africa

Devesh Ramphal’s Current Industry Nsf

Devesh Ramphal’s Prior Industry Bt Group | Bt Global Services | Smileys Footwear | Afriquest | Virgin Active

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Work Experience

Nsf

Commercial Administrator Emea

2023-07-01 00:00:00 - Present

Bt Group

Contract Manager

2022-10-01 00:00:00 - 2022-12-01 00:00:00

Bt Global Services

Sales Operations Lead Sub Sahara Africa

2013-10-01 00:00:00 - 2016-09-01 00:00:00

Smileys Footwear

Production And Planning Manager

2010-02-01 00:00:00 - 2012-11-01 00:00:00

Afriquest

Group Operations Manager

2005-12-01 00:00:00 - 2009-11-01 00:00:00

Virgin Active

Club Financial Manager

1998-09-01 00:00:00 - 2004-09-01 00:00:00

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FAQ About Devesh Ramphal

Devesh Ramphal is located at
Durban, Kwazulu-Natal, South Africa

Devesh Ramphal is a Experienced Billing, Commercial, Operations Manager with a progressive track record of over 18 years in Contract, Commercial, Finance & Operations Management & Data Analysis. Ability to deliver results against tight deadlines in complex, multi-party environments being customer focused, solution driven with strong analytical, project management aptitude and skills with strong business acumen. Leading multicultural teams (APAC, MEA, Europe, UK) in supporting various stakeholders: Billing, Contract, Finance, Sales and Operations teams with an aim for improved operational efficiency within a standard framework. Enable best practice “Right First Time” to drive customer satisfaction, business revenue, business analysis & reporting with an improved lead to cash cycle. Over 8 years of experience in supporting Connect solutions and Cisco hardware - pricing, ordering, implementation, delivery & billing in over 180 countries. Career Highlights BT Global Annual Role Model Awards - April 2020: • Allianz Group – Customer acknowledgement in a reduction of SLA’s in quoting/proposal and quote to order failure rate in excess of 60% to below 10% between Jun 19 and Dec 19. Direct impact on lead to cash and contractual obligations with customer. Taking ownership and driving profitability on all new BAU request orders with a sales achievement of 2million (June 19 to March 20). • Standard Chartered Bank – Take on of the end to end In-life contract support (Quoting, Ordering, Delivery, HOTM, Billing, Revenue & inventory assurance & gap analysis, management of the centralized billing, revenue, service request teams) reducing the FTE allocation from 2 to 0.5. Setup and Implementation of Pastel Accounting - BT Global Services, AMET (Africa, Middle East, Turkey) Region – 2005 In 2018 we secured funding from Cisco APAC to drive a renewal and upsell campaign (Cisco Modernization campaign) within BT successfully securing renewal business in excess for 20 million & 5 million new business. SALES FORCE- Key stakeholder in Testing, implementation, roll out and support of SALES FORCE - BT Global Services AMEA –2015/16. Set up and roll-out of the AMEA Velocity support desk Oct 2016. •Promoted to AMEA regional Lead in 2018 •Promoted Global Lead in 2019. Reduction of RFT failure (service delivery - order management and delivery) from 64% to 8% achieved in 5 months - BT Global Services MEA- 2013 Key stakeholder In the design and implementation of VIRGIN IT system and company day to day operational process – Virgin Active South Africa - 2002 - 2003.