Deshonta Burks Email & Phone Number | • Customer Service Analyst whom is reponsible for managing, receiving and executing conference calls with a variety of features including Special Scripts and Q&A sessions, ensuring adherence to policies and procedures for high profile clients. I resolve conference call questions and techincal issues by assuming ownership of custom and special account calls. • Customer Service Representative who strives to enhance the department’s relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided by proactively communicating constructive feedback to management regarding any obstacles to achieving established goals and objectives. • Team leader who has established a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. I assist with performing quality review of services being provided and department interactions by escalating work flow and communication issues to management staff to help identify trends indicating the need to revise existing methods and procedures. As a dedicated and dependable team leader, I often assist in training new employees who need additional assistance after being released to the call execution floor. Specialties: Analytical thinking, leadership skills, writing and development, schedule management, team building, policy and procedures, marking principles and goals, technical training, critical thinking, project management, account management, products and sales, laws and regulations,MS Office Suite software: Access, Excel, Word, PowerPoint to create database, forms, graphs, and reports,MS Windows 95/98, 2000, XP, and MS Outlook, Salesforce.com, LMS, PeopleSoft, Help Desk CRM, and LAN/WAN.

Deshonta Burks

• Customer Service Analyst whom is reponsible for managing, receiving and executing conference call...
Newnan, Georgia, United States

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Deshonta Burks’s Email dburks@intercall.com

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Deshonta Burks’s Location Newnan, Georgia, United States

Deshonta Burks’s Current Industry Intercall

Deshonta Burks’s Prior Industry Ocharleys | Acsunibase Technologies

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Work Experience

Intercall

Customer Service Analyst

2000-09-01 00:00:00 - Present

Ocharleys

Guest Assistant

2012-11-01 00:00:00 - 2013-02-01 00:00:00

Acsunibase Technologies

Medical Billing and Coding Processor

1998-01-01 00:00:00 - 2000-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Deshonta Burks

Deshonta Burks is located at
Newnan, Georgia, United States

Deshonta Burks is a • Customer Service Analyst whom is reponsible for managing, receiving and executing conference calls with a variety of features including Special Scripts and Q&A sessions, ensuring adherence to policies and procedures for high profile clients. I resolve conference call questions and techincal issues by assuming ownership of custom and special account calls. • Customer Service Representative who strives to enhance the department’s relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided by proactively communicating constructive feedback to management regarding any obstacles to achieving established goals and objectives. • Team leader who has established a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. I assist with performing quality review of services being provided and department interactions by escalating work flow and communication issues to management staff to help identify trends indicating the need to revise existing methods and procedures. As a dedicated and dependable team leader, I often assist in training new employees who need additional assistance after being released to the call execution floor. Specialties: Analytical thinking, leadership skills, writing and development, schedule management, team building, policy and procedures, marking principles and goals, technical training, critical thinking, project management, account management, products and sales, laws and regulations,MS Office Suite software: Access, Excel, Word, PowerPoint to create database, forms, graphs, and reports,MS Windows 95/98, 2000, XP, and MS Outlook, Salesforce.com, LMS, PeopleSoft, Help Desk CRM, and LAN/WAN.