Delray Brikkels Email & Phone Number | Futurist Retail Credit, Risk and Service professional Facilitator BLSA Top 40 under 35 leader (2019) Delray is a seasoned professional with over two decades of experience in retail client experience management in the banking industry. He currently holds the position of Head of Service Recovery at Capitec Bank. In this role, he is responsible for leading dedicated team to translate strategic direction into a best-in-world service, managing the entire client journey, and working with internal and external stakeholders. Delray is a senior leader responsible for transforming client experience through conversational AI, speech analytics and service recovery. He has a dynamic leadership style and has been successful in leading cross-functional projects, teams and developing future fit talent. He has held various leadership roles in credit risk management and business operations where he gained experience in operations management, credit risk, operational risk, strategy development, and engaging with external partners, industry forums and regulatory bodies. Throughout his career, he developed a broad set of skills which includes business analytical thinking, analyzing contextual environment, decision-making, development of strategic and tactical solutions, client and partner engagement and relationship management, adapting to and managing change, identifying business opportunities and developing products and solutions, and project management.

Delray Brikkels

Futurist Retail Credit, Risk and Service professional Facilitator BLSA Top 40 under 35 leader (20...
City Of Cape Town, Western Cape, South Africa

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Delray Brikkels is a Futurist Retail Credit, Risk and Service professional Facilitator BLSA Top 40 under 35 leader (2019) Delray is a seasoned professional with over two decades of experience in retail client experience management in the banking industry. He currently holds the position of Head of Service Recovery at Capitec Bank. In this role, he is responsible for leading dedicated team to translate strategic direction into a best-in-world service, managing the entire client journey, and working with internal and external stakeholders. Delray is a senior leader responsible for transforming client experience through conversational AI, speech analytics and service recovery. He has a dynamic leadership style and has been successful in leading cross-functional projects, teams and developing future fit talent. He has held various leadership roles in credit risk management and business operations where he gained experience in operations management, credit risk, operational risk, strategy development, and engaging with external partners, industry forums and regulatory bodies. Throughout his career, he developed a broad set of skills which includes business analytical thinking, analyzing contextual environment, decision-making, development of strategic and tactical solutions, client and partner engagement and relationship management, adapting to and managing change, identifying business opportunities and developing products and solutions, and project management.