Dee Fernandes Email & Phone Number | As a Customer Experience Manager at Fiserv, I lead and motivate a cross-functional team of collections agents to deliver exceptional client interactions and drive revenue growth. With over six years of experience in customer service management, I have developed and improved key performance indicators (KPIs) and productivity, ensuring compliance through regular control validations and a zero-tolerance approach to breaches. I also foster a diverse and engaging work environment, inspiring team members to exceed goals and prioritise customer satisfaction. I am passionate about creating and executing customised success plans, conducting regular business reviews, and mentoring teams to achieve optimal results. I have established solid and reliable relationships with vendors and customers, balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. I have also demonstrated my ability to resolve issues with dissatisfied customers, assist vulnerable customers, and offer optimal outcomes that exceed regulatory requirements. I am committed to embodying and upholding the company's core values in all endeavours and advancing the best-in-class customer experience.

Dee Fernandes

As a Customer Experience Manager at Fiserv, I lead and motivate a cross-functional team of collectio...
Dagenham, England, United Kingdom

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Dee Fernandes’s Email dee.fernandes@firstdata.com

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Dee Fernandes’s Location Dagenham, England, United Kingdom

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Work Experience

First Data

Team Manager

Present

Computacenter

Inside Sales Team Lead

Present

Towergate Insurance

Customer Service Team Leader

Present

Asos Com

Customer Service Team Leader

Present

Serco

Customer Service Supervisor

Present

Ascham Homes

Customer Services Supervisor

Present

Mplcontact

Contact Centre Manager

Present

Barclays

Business Manager

Present

Skills

No Skills Available

Languages

No Languages Available

FAQ About Dee Fernandes

Dee Fernandes is located at
Dagenham, England, United Kingdom

Dee Fernandes is a As a Customer Experience Manager at Fiserv, I lead and motivate a cross-functional team of collections agents to deliver exceptional client interactions and drive revenue growth. With over six years of experience in customer service management, I have developed and improved key performance indicators (KPIs) and productivity, ensuring compliance through regular control validations and a zero-tolerance approach to breaches. I also foster a diverse and engaging work environment, inspiring team members to exceed goals and prioritise customer satisfaction. I am passionate about creating and executing customised success plans, conducting regular business reviews, and mentoring teams to achieve optimal results. I have established solid and reliable relationships with vendors and customers, balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. I have also demonstrated my ability to resolve issues with dissatisfied customers, assist vulnerable customers, and offer optimal outcomes that exceed regulatory requirements. I am committed to embodying and upholding the company's core values in all endeavours and advancing the best-in-class customer experience.

Dee Fernandes currently works in the

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Dee Fernandes has prior
experience in the following industries:

Dee Fernandes has the following professional experience:
First Data | Computacenter | Towergate Insurance | Asos Com | Serco | Ascham Homes | Mplcontact | Barclays