Debra Gilardi Email & Phone Number | •Team coordinator for support team; responsibilities included training coordination for the team, system support administrator for applications, and testing all new products, interfaces, and application upgrades and implementations. •Identify, communicate options, and prepared appropriate solutions for resolution in a timely manner. •Created and maintained escalation and standard operating procedures and an advocate for clients by maintaining a proactive approach. •Key player in configuration, testing, and installation with Mennen systems to interfaces for Hospital Information Systems, Billing interfaces, and reporting interfaces. •Reviewed and analyzed Cath Lab proprietary applications in a UNIX and Windows environment. Became a Certified System Administrator on the various proprietary applications. •Updated and synchronized systems and system data at all Hospitals. •Developed and documented standard operating procedures for 6 applications, and identified common questions or problems with corresponding solutions or remedies. •Performed system testing of applications in a controlled test environment and provided remedy documentation for helpdesk analysts. •Installed and performed troubleshooting on workstations and networks. Configure and installed software on all workstations for use on open and closed networks. •Service systems remotely as well as service or install equipment onsite independently within 3 months on the job. •Reviewed and analyzed long term user problems relating to security and configuration policies, resolved issues causing the policies to become altered or corrupt, and implemented new security and configuration schemes to rectify inadequate or incomplete security and configuration settings. Specialties: •Provided first and second tier helpdesk support including assisting end users with diagnostic skills and remediate problems independently and with development teams. •Performed system testing of applications in a controlled test environment and provided remedy documentation for helpdesk analysts.

Debra Gilardi

•Team coordinator for support team; responsibilities included training coordination for the team, sy...
Levittown, Pennsylvania, United States

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Debra Gilardi’s Email dgilardi@gaurology.com

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Debra Gilardi’s Location Levittown, Pennsylvania, United States

Debra Gilardi’s Current Industry Georgia Urology

Debra Gilardi’s Prior Industry Nextgen Healthcare Information Systems | Mennen Medical | Keane | United States Army Reserve | Us Army

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Work Experience

Georgia Urology

IT Software Engineer

2016-05-01 00:00:00 - Present

Nextgen Healthcare Information Systems

EHR Implementation/Training Specialist

2012-12-01 00:00:00 - 2016-05-01 00:00:00

Mennen Medical

Call Center Manager/IT Director

2004-06-01 00:00:00 - 2009-03-01 00:00:00

Keane

Technical Support / Systems Analyst / Programmer

1997-03-01 00:00:00 - 2003-05-01 00:00:00

United States Army Reserve

Telecommunications Center Specialist

1997-04-01 00:00:00 - 1999-04-01 00:00:00

Us Army

Telecommunications Center Specialist

1989-03-01 00:00:00 - 1997-03-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Debra Gilardi

Debra Gilardi is located at
Levittown, Pennsylvania, United States

Debra Gilardi is a •Team coordinator for support team; responsibilities included training coordination for the team, system support administrator for applications, and testing all new products, interfaces, and application upgrades and implementations. •Identify, communicate options, and prepared appropriate solutions for resolution in a timely manner. •Created and maintained escalation and standard operating procedures and an advocate for clients by maintaining a proactive approach. •Key player in configuration, testing, and installation with Mennen systems to interfaces for Hospital Information Systems, Billing interfaces, and reporting interfaces. •Reviewed and analyzed Cath Lab proprietary applications in a UNIX and Windows environment. Became a Certified System Administrator on the various proprietary applications. •Updated and synchronized systems and system data at all Hospitals. •Developed and documented standard operating procedures for 6 applications, and identified common questions or problems with corresponding solutions or remedies. •Performed system testing of applications in a controlled test environment and provided remedy documentation for helpdesk analysts. •Installed and performed troubleshooting on workstations and networks. Configure and installed software on all workstations for use on open and closed networks. •Service systems remotely as well as service or install equipment onsite independently within 3 months on the job. •Reviewed and analyzed long term user problems relating to security and configuration policies, resolved issues causing the policies to become altered or corrupt, and implemented new security and configuration schemes to rectify inadequate or incomplete security and configuration settings. Specialties: •Provided first and second tier helpdesk support including assisting end users with diagnostic skills and remediate problems independently and with development teams. •Performed system testing of applications in a controlled test environment and provided remedy documentation for helpdesk analysts.

Debra Gilardi currently works in the Georgia Urology |

No Languages Available

Debra Gilardi has prior
experience in the following industries:
Nextgen Healthcare Information Systems | Mennen Medical | Keane | United States Army Reserve | Us Army

Debra Gilardi has the following professional experience:
Georgia Urology | Nextgen Healthcare Information Systems | Mennen Medical | Keane | United States Army Reserve | Us Army