Debjit Roy Email & Phone Number | ►Experienced incident manager with 14+ years' of experience in Service Desk Operations & Support, Networking, and Software & Hardware Support for clients across the globe. ►Working in challenging and deadline-oriented environments, I have led and coordinated service delivery matters, technological matters, hardware and software procurement, conceptualised and implemented technological plans which are aligned with organisational objectives, defined IT roadmaps, managed budgets, technology evaluation with execution of various projects using ITSM. ►Six years of International experience working as Incident Manager in New Zealand, and as Service Analyst in UK. ►During my tenure with various global companies in India, New Zealand and UK, I have acquired hands-on experience and excellent knowledge of hardware and associated technologies: desktop, laptop, tablet and mobile devices, operating systems – Microsoft Windows, Citrix, Microsoft Office software applications, as well as LAN/WAN technologies. ►My technical proficiency includes developing & executing strategic plans for information systems & technology solutions for products, extending ITIL Service Support in Incident, Problem, Change, Release & Configuration Management, and collaborating with Global Support teams and other IT groups for various project planning and execution activities. Specialities: Technical: ☛Windows 2008/2012 Server,Windows10 Administration, Microsoft Office 365, VPN and thin clients, Project Management ☛VMware, Configuration Management, Microsoft Windows 7/8/10, MS Outlook 2007, 2010, 2013 Functional: ☛IT Help Desk ☛IT Service Management ☛User Support ☛Project Management ☛Networking Support ☛Application Support and Voice Support ☛Installing and Troubleshooting Software and Hardware ☛Boardroom/Conference Call set-ups ☛Customer Service Management ☛Web Technologies ☛Technical Documentation

Debjit Roy

►Experienced incident manager with 14+ years' of experience in Service Desk Operations & Support, N...
Kolkata, West Bengal, India

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Debjit Roy’s Email debjit.roy@hyland.com

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Debjit Roy’s Location Kolkata, West Bengal, India

Debjit Roy’s Current Industry

Debjit Roy’s Prior Industry Wipro | Fujitsu | Datacom | Genpact | Ge Capital

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Work Experience

Hyland

Information System Manager Apac Region

Present

Wipro

Information Technology Engineer

2018-03-01T00:00:00.000Z - 2018-12-01T00:00:00.000Z

Fujitsu

Senior Service Desk Analyst.

2012-02-01T00:00:00.000Z - 2017-03-01T00:00:00.000Z

Datacom

Service Desk Analyst

2010-10-01T00:00:00.000Z - 2012-01-01T00:00:00.000Z

Genpact

It Systems Engineer Windows

2006-04-01T00:00:00.000Z - 2009-05-01T00:00:00.000Z

Ge Capital

Desktop Support Engineer

2004-04-01T00:00:00.000Z - 2006-04-01T00:00:00.000Z

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FAQ About Debjit Roy

Debjit Roy is located at
Kolkata, West Bengal, India

Debjit Roy is a ►Experienced incident manager with 14+ years' of experience in Service Desk Operations & Support, Networking, and Software & Hardware Support for clients across the globe. ►Working in challenging and deadline-oriented environments, I have led and coordinated service delivery matters, technological matters, hardware and software procurement, conceptualised and implemented technological plans which are aligned with organisational objectives, defined IT roadmaps, managed budgets, technology evaluation with execution of various projects using ITSM. ►Six years of International experience working as Incident Manager in New Zealand, and as Service Analyst in UK. ►During my tenure with various global companies in India, New Zealand and UK, I have acquired hands-on experience and excellent knowledge of hardware and associated technologies: desktop, laptop, tablet and mobile devices, operating systems – Microsoft Windows, Citrix, Microsoft Office software applications, as well as LAN/WAN technologies. ►My technical proficiency includes developing & executing strategic plans for information systems & technology solutions for products, extending ITIL Service Support in Incident, Problem, Change, Release & Configuration Management, and collaborating with Global Support teams and other IT groups for various project planning and execution activities. Specialities: Technical: ☛Windows 2008/2012 Server,Windows10 Administration, Microsoft Office 365, VPN and thin clients, Project Management ☛VMware, Configuration Management, Microsoft Windows 7/8/10, MS Outlook 2007, 2010, 2013 Functional: ☛IT Help Desk ☛IT Service Management ☛User Support ☛Project Management ☛Networking Support ☛Application Support and Voice Support ☛Installing and Troubleshooting Software and Hardware ☛Boardroom/Conference Call set-ups ☛Customer Service Management ☛Web Technologies ☛Technical Documentation