Davina Mcknight Email & Phone Number | ∙ Responsible for answering incoming calls, directing calls to appropriate personnel, mail distribution, flow of correspondence. ∙ Provided general support with a variety of clerical activities including answering multiple phone line system, greeting clients, distributing mail & faxes, filing. ∙ Maintains a professional image in a friendly and hospitable manner. ∙ Computer skills needed.* Resolving billing requests, processing payments, provide contract interpretation, collect complete customer data, & post-sales customer advocate * Meet sales quotas and service objectives in a fast paced call center environment * Interact with multiple online systems while speaking with customers * Consult with customers to recommend and sell a variety of AT&T products and services to meet our customers needs * Provide AT&T customers with a positive sales and service. * High volume, professional retail merchadise selling areas. * Assisting customers with merchandise selection, completing sales transactions * Teaming with visual merchandising staff on creating merchandise impacts within the department and working with store management on suggestive selling methods * Annual pay increases based on meeting and exceeding assigned sales goals as set forth by Store Management. * Provide immediate feedback to At-Home agents addressing areas of strength as well as areas for improvement; based on evaluation results * Ensure that At-Home agents process calls in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations * Receive and process incoming phone calls which includes obtaining, entering, and verifying customer information * Assist in order capture and provide customer service by answering questions, and resolving issues as well as taking customer complaints. ∙ Responsible for answering incoming calls, directing calls to appropriate personnel, mail distribution, flow of correspondence. ∙ Provided general support with a variety of clerical activities including answering multiple phone line system, greeting clients, distributing mail & faxes, filing. ∙ Maintains a professional image in a friendly and hospitable manner. ∙ Computer skills needed. ∙ Manage various lists and charts, data entry, and other special projects as needed.

Davina Mcknight

∙ Responsible for answering incoming calls, directing calls to appropriate personnel, mail distribut...
Oakland, Oakland, United States

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Davina Mcknight’s Email dmcknight@mom365.com

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Davina Mcknight’s Location Oakland, Oakland, United States

Davina Mcknight’s Current Industry Alameda County

Davina Mcknight’s Prior Industry AT&T | Dillard’s | West Corporation | Southern University

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Work Experience

Alameda County

Human Resources Department

2013-03-01 00:00:00 - Present

AT&T

Sales Associate

2008-01-01 00:00:00 - 2010-06-01 00:00:00

Dillard’s

Retail Sales Associate

2006-01-01 00:00:00 - 2007-12-01 00:00:00

West Corporation

Performance Assessment Liaison

2005-01-01 00:00:00 - 2005-12-01 00:00:00

Southern University

Receptionist

2003-01-01 00:00:00 - 2005-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Davina Mcknight

Davina Mcknight is located at
Oakland, Oakland, United States

Davina Mcknight is a ∙ Responsible for answering incoming calls, directing calls to appropriate personnel, mail distribution, flow of correspondence. ∙ Provided general support with a variety of clerical activities including answering multiple phone line system, greeting clients, distributing mail & faxes, filing. ∙ Maintains a professional image in a friendly and hospitable manner. ∙ Computer skills needed.* Resolving billing requests, processing payments, provide contract interpretation, collect complete customer data, & post-sales customer advocate * Meet sales quotas and service objectives in a fast paced call center environment * Interact with multiple online systems while speaking with customers * Consult with customers to recommend and sell a variety of AT&T products and services to meet our customers needs * Provide AT&T customers with a positive sales and service. * High volume, professional retail merchadise selling areas. * Assisting customers with merchandise selection, completing sales transactions * Teaming with visual merchandising staff on creating merchandise impacts within the department and working with store management on suggestive selling methods * Annual pay increases based on meeting and exceeding assigned sales goals as set forth by Store Management. * Provide immediate feedback to At-Home agents addressing areas of strength as well as areas for improvement; based on evaluation results * Ensure that At-Home agents process calls in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations * Receive and process incoming phone calls which includes obtaining, entering, and verifying customer information * Assist in order capture and provide customer service by answering questions, and resolving issues as well as taking customer complaints. ∙ Responsible for answering incoming calls, directing calls to appropriate personnel, mail distribution, flow of correspondence. ∙ Provided general support with a variety of clerical activities including answering multiple phone line system, greeting clients, distributing mail & faxes, filing. ∙ Maintains a professional image in a friendly and hospitable manner. ∙ Computer skills needed. ∙ Manage various lists and charts, data entry, and other special projects as needed.