David Wolverson Email & Phone Number | I am a highly skilled and experienced Senior Client Manager/ Senior Service Delivery Manager, with excellent customer focus. Coupled with this I am a qualified ITIL v3 Expert and have key skills in Service Management, Relationship Management, managing teams, customer focus and driving Continual Service Improvement. I have a proven track record in successful Client and Service delivery management of multi-million pound contracts, across major customers and services. I currently manage a high profile portfolio of customers within the UK Rail Industry. I am responsible for the management and delivery of all contracted services to my customers and I provide a single focus point to the internal delivery teams for all issue escalations relating to those customers. I have always found it immensely rewarding to work closely with the business / customer base to achieve real and tangible benefits for the company. I am multi skilled and self-motivated as well as accomplished in all areas relating to IT Service Delivery, I have a comprehensive and strategic understanding of IT Service Delivery, business and technical issues and organisational change. I possess excellent interpersonal skills combined with the resilience and gravitas necessary to manage a challenging customer base in a variety of complex and varied situations. I have demonstrated my ability to lead teams and manage staff successfully, providing leadership, clear direction, supervision and support, mentoring and assistance with personal and professional development, ensuring clear objectives and goals were set. I believe that I was successful in ensuring the goals of the Team and stakeholders were met successfully along with the aspirations and expectations of the individual team members. Specialties: Highly skilled and widely experienced IT Senior Service Delivery Manager. ITIL V3 Expert. Excellent knowledge of Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. Gravitas required to work with IT Managers, Senior Managers and Key Stakeholders.Ability to develop client relationships to long term strategic gain. Excellent Communication and leadership skills. Good Financial Management skills

David Wolverson

I am a highly skilled and experienced Senior Client Manager/ Senior Service Delivery Manager, with e...
United Kingdom

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David Wolverson’s Email david@wolverson.co.uk

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David Wolverson’s Location United Kingdom

David Wolverson’s Current Industry Not Applicable

David Wolverson’s Prior Industry Worldline Uk And I | Atos | Atos Origin | Sema | British Rail

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Work Experience

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Enjoying Retirement. Family, Photography, Football, Walks In The Country, Reading And Keeping Fit.

2020-09-01 00:00:00 - Present

Worldline Uk And I

Senior Client Manager

2014-02-01 00:00:00 - 2020-08-01 00:00:00

Atos

Senior Service Manager

2011-01-01 00:00:00 - 2013-07-01 00:00:00

Atos Origin

Service Delivery Manager

2004-10-01 00:00:00 - 2010-12-01 00:00:00

Sema

Functional Support And Service Desk Manager

2000-06-01 00:00:00 - 2002-10-01 00:00:00

British Rail

Various

1984-01-01 00:00:00 - 1996-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About David Wolverson

David Wolverson is located at
United Kingdom

David Wolverson is a I am a highly skilled and experienced Senior Client Manager/ Senior Service Delivery Manager, with excellent customer focus. Coupled with this I am a qualified ITIL v3 Expert and have key skills in Service Management, Relationship Management, managing teams, customer focus and driving Continual Service Improvement. I have a proven track record in successful Client and Service delivery management of multi-million pound contracts, across major customers and services. I currently manage a high profile portfolio of customers within the UK Rail Industry. I am responsible for the management and delivery of all contracted services to my customers and I provide a single focus point to the internal delivery teams for all issue escalations relating to those customers. I have always found it immensely rewarding to work closely with the business / customer base to achieve real and tangible benefits for the company. I am multi skilled and self-motivated as well as accomplished in all areas relating to IT Service Delivery, I have a comprehensive and strategic understanding of IT Service Delivery, business and technical issues and organisational change. I possess excellent interpersonal skills combined with the resilience and gravitas necessary to manage a challenging customer base in a variety of complex and varied situations. I have demonstrated my ability to lead teams and manage staff successfully, providing leadership, clear direction, supervision and support, mentoring and assistance with personal and professional development, ensuring clear objectives and goals were set. I believe that I was successful in ensuring the goals of the Team and stakeholders were met successfully along with the aspirations and expectations of the individual team members. Specialties: Highly skilled and widely experienced IT Senior Service Delivery Manager. ITIL V3 Expert. Excellent knowledge of Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. Gravitas required to work with IT Managers, Senior Managers and Key Stakeholders.Ability to develop client relationships to long term strategic gain. Excellent Communication and leadership skills. Good Financial Management skills – experienced multi-million P&L.