David Togher Email & Phone Number | EXPERIENCE @ SAP: • CURRENT ROLE: o 2+ Years as Support Engineer with SAP Center of Excellence (CoE) • PREVIOUS ROLE: o 6 Years as Support Engineer & Topic Contact working in the SuccessFactors Platform team • OTHER ROLES & PROJECTS INVOLVED IN DURING THIS TIME: o 3+ years working as Global Support PoC for SF – IAS Migration Project (Identity Authentication Service) - Upskilling our PLT teams by continuously developing and delivering training content - Holding weekly cadences with all stakeholders involved - SF, IAS, IPS, SPC, ENG, Product Management, Project Management - Assisting in customer communication and enablement through content creation for Community / WIKI’s / SAP Help Portal, etc. - Aligning with: Program Manager on the Adoption Lifecycle Team & Information Developer - Identify bugs / defect / gaps and driving resolution with responsible teams - Driving improved processes & workflows to enable Support and maximise incident deflection - Real-time bridge to SF, IAS, IPS, SPC, ENG, Product Management, Project Management - As part of this Cross-Portfolio Collaboration, I worked on getting buy-in from the various functional areas involved in IAS implementation with SuccessFactors. - Presented this collaboration initiative to PS Executive Office. o 3 ½ years as Topic Contact - Product Management cadences - Bringing Support issues to the attention of PM and work towards resolution - Discuss new features on the roadmap and create content / training sessions to enable Support colleagues - Incoming Incident Analysis – Volume drivers and front end functionality that would help - Incident deflection - putting power in customers hands by new feature creation - Creating Story JIRA’s / Epics to get this functionality added to SF - Identifying knowledge gaps - Assisting colleagues through email, 1-2-1, Office Hours, etc. - As part of the NEXUS group, we hold weekly cadences to align and discuss all things PLT, individual action items, etc. - Weekly cadence for Support Readiness Lead & NEXUS sync - Regular ENG cadences to ensure CS & ENG are aligned and following Best Practices - Ongoing Monthly JIRA Analysis. Data presented Monthly to STM’s, SRL, PFH. o Predictive Support – SME for SuccessFactors – Outbreak Detection - Regularly aligning with the other SME’s from S4HC - Weekly cadences to continue tracking milestones and staying aligned - Attending workshops to align on all use cases within Predictive - Mapping out current scenario’s versus future Predictive scenarios - Detailing current SNOW capabilities and limitations

David Togher

EXPERIENCE @ SAP: • CURRENT ROLE: o 2+ Years as Support Engineer with SAP Center of Excellence (CoE...
Galway, Galway, Ireland

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David Togher’s Email david.togher@gmit.ie

David Togher’s Phone Numbers +49 6106 61****

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David Togher’s Location Galway, Galway, Ireland

David Togher’s Current Industry Sap

David Togher’s Prior Industry Gmit | Laragan Milling | Mayosligoleitrim Educational Training Board

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Work Experience

Sap

Support Engineer

2016-05-01 00:00:00 - Present

Gmit

Student

2013-01-01 00:00:00 - 2016-05-01 00:00:00

Laragan Milling

Maintenance Supervisor

2009-01-01 00:00:00 - 2016-03-01 00:00:00

Mayosligoleitrim Educational Training Board

IT Support Technician

2013-06-01 00:00:00 - 2013-11-01 00:00:00

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FAQ About David Togher

David Togher is located at
Galway, Galway, Ireland

David Togher is a EXPERIENCE @ SAP: • CURRENT ROLE: o 2+ Years as Support Engineer with SAP Center of Excellence (CoE) • PREVIOUS ROLE: o 6 Years as Support Engineer & Topic Contact working in the SuccessFactors Platform team • OTHER ROLES & PROJECTS INVOLVED IN DURING THIS TIME: o 3+ years working as Global Support PoC for SF – IAS Migration Project (Identity Authentication Service) - Upskilling our PLT teams by continuously developing and delivering training content - Holding weekly cadences with all stakeholders involved - SF, IAS, IPS, SPC, ENG, Product Management, Project Management - Assisting in customer communication and enablement through content creation for Community / WIKI’s / SAP Help Portal, etc. - Aligning with: Program Manager on the Adoption Lifecycle Team & Information Developer - Identify bugs / defect / gaps and driving resolution with responsible teams - Driving improved processes & workflows to enable Support and maximise incident deflection - Real-time bridge to SF, IAS, IPS, SPC, ENG, Product Management, Project Management - As part of this Cross-Portfolio Collaboration, I worked on getting buy-in from the various functional areas involved in IAS implementation with SuccessFactors. - Presented this collaboration initiative to PS Executive Office. o 3 ½ years as Topic Contact - Product Management cadences - Bringing Support issues to the attention of PM and work towards resolution - Discuss new features on the roadmap and create content / training sessions to enable Support colleagues - Incoming Incident Analysis – Volume drivers and front end functionality that would help - Incident deflection - putting power in customers hands by new feature creation - Creating Story JIRA’s / Epics to get this functionality added to SF - Identifying knowledge gaps - Assisting colleagues through email, 1-2-1, Office Hours, etc. - As part of the NEXUS group, we hold weekly cadences to align and discuss all things PLT, individual action items, etc. - Weekly cadence for Support Readiness Lead & NEXUS sync - Regular ENG cadences to ensure CS & ENG are aligned and following Best Practices - Ongoing Monthly JIRA Analysis. Data presented Monthly to STM’s, SRL, PFH. o Predictive Support – SME for SuccessFactors – Outbreak Detection - Regularly aligning with the other SME’s from S4HC - Weekly cadences to continue tracking milestones and staying aligned - Attending workshops to align on all use cases within Predictive - Mapping out current scenario’s versus future Predictive scenarios - Detailing current SNOW capabilities and limitations