David Pickering Email & Phone Number | Experienced people manager & leader with a demonstrated history of working in the information technology, e-commerce & services industry. Skilled in incident/problem management including smaller pieces with Service-Level Agreements (SLA), risk registers, crisis management, Service Acceptance, and more technical knowledge of WSUS, Domain Name System (DNS), IT Service Management, and Servers along with good working knowledge of the eCommerce industry as a whole. Proven record of providing excellent service whilst managing a team of 20+ staff and getting a unit performing to a world class level (80%+ First time fix rate from a Service Desk). Strong information technology professional graduated from Macmillan Academy.

David Pickering

Experienced people manager & leader with a demonstrated history of working in the information techno...
Ingleby Barwick, England, United Kingdom

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David Pickering’s Email david.pickering@rm.com

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David Pickering’s Location Ingleby Barwick, England, United Kingdom

David Pickering’s Current Industry Visualsoft

David Pickering’s Prior Industry Rm | Rm Education | Middlesbrough Council

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Head Of Technical Services

2024-02-01 00:00:00 - Present

Senior Customer Support Engineer

2013-07-01 00:00:00 - 2016-09-01 00:00:00

Customer Support Engineer

2011-09-01 00:00:00 - 2013-07-01 00:00:00

Ict Technician

2008-11-01 00:00:00 - 2011-09-01 00:00:00

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David Pickering is a Experienced people manager & leader with a demonstrated history of working in the information technology, e-commerce & services industry. Skilled in incident/problem management including smaller pieces with Service-Level Agreements (SLA), risk registers, crisis management, Service Acceptance, and more technical knowledge of WSUS, Domain Name System (DNS), IT Service Management, and Servers along with good working knowledge of the eCommerce industry as a whole. Proven record of providing excellent service whilst managing a team of 20+ staff and getting a unit performing to a world class level (80%+ First time fix rate from a Service Desk). Strong information technology professional graduated from Macmillan Academy.