David Lapin Email & Phone Number | Extensive experience in Application Support Application support • Back office and front line customer support by email, phone and remote connection • Operate in support environment with ticket and call handling adhering to ITIL processes • Support of high availability applications, both on-premise and web • Infrastructure support, configuration and administration across servers and networks • Analysis of data, root cause, impact analysis • Understand complex databases, SQL for queries, scripting, reporting, NoSQL • Experience in programming and understanding, including Java, C#, MVC, Visual Studio • Production process support, triage, data fixing • Extensive reporting and reporting process implementation and improvement • Experience of complete SDLC from design through to post release support and enhancements Personal Attributes • Thrive in fast paced, high pressure production environments • Effective time management, prioritise competing tasks, work to tight deadlines, SLA’s • Take ownership of issues, engage with customer and business, follow through to outcome • Quickly adapt to new applications, processes, tools and technology, continuous learning • Close attention to detail • Desire to promote great customer experience with best outcome Communication • Front line and back office support • Proactive member in large and small teams • Work autonomously in office, remotely, on client sites and from home • Communicate clearly to technical staff, end users, business stakeholders, all levels of management • Produce effective documentation at all levels and contribute to knowledge sharing • Escalate issues and collaborate with appropriate resources, including developers and DBA Technical Lead • Review of environment at server, application and process level • Validate compatibility of all components with current and upgraded components • Deploy to development environment and trouble shoot issues • Raise change request and implementation plan • Collaborate with service teams to ensure successful outcomes

David Lapin

Extensive experience in Application Support Application support • Back office and front line custo...
Brisbane, Queensland, Australia

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David Lapin’s Email david.lapin@qut.edu.au

David Lapin’s Phone Numbers +61 7 3138 ****

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David Lapin’s Location Brisbane, Queensland, Australia

David Lapin’s Current Industry Qut

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Work Experience

Qut

Senior IT Operations Engineer

2022-10-01 00:00:00 - Present

Knight Frank

Application Support Analyst

2021-02-01 00:00:00 - 2022-10-01 00:00:00

Powerlink Queensland

Business Applications Analyst, Technical Lead

2018-10-01 00:00:00 - 2020-02-01 00:00:00

Unitingcare Queensland

Application Support Analyst, Technical Lead

2018-01-01 00:00:00 - 2018-10-01 00:00:00

Moqdigital

Application Support Analyst at MOQDigital

2017-03-01 00:00:00 - 2018-02-01 00:00:00

The System Works

Application Support Analyst

2016-08-01 00:00:00 - 2017-03-01 00:00:00

Australian Unity

Application Support Analyst

2015-10-01 00:00:00 - 2016-04-01 00:00:00

Coles

Retail team member

2015-04-01 00:00:00 - 2015-10-01 00:00:00

Fujitsu

Application Specialist Telstra

2014-07-01 00:00:00 - 2014-10-01 00:00:00

Infosys

Production Support Analyst AMP

2013-01-01 00:00:00 - 2014-02-01 00:00:00

Trillium Software

Customer Support Engineer

2010-06-01 00:00:00 - 2013-01-01 00:00:00

Capita

I.T. Consultant - Application Support of ETL processes

2006-01-01 00:00:00 - 2007-01-01 00:00:00

Motorola

I.T. Consultant - Application Support, Report Writing

2005-01-01 00:00:00 - 2006-01-01 00:00:00

Society For Endocrinology

Database officer

2004-01-01 00:00:00 - 2005-01-01 00:00:00

Hewlett Packard

I.T. Consulatant - Application Support Analyst

1997-01-01 00:00:00 - 2004-01-01 00:00:00

Skills

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Languages

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FAQ About David Lapin

David Lapin is located at
Brisbane, Queensland, Australia

David Lapin is a Extensive experience in Application Support Application support • Back office and front line customer support by email, phone and remote connection • Operate in support environment with ticket and call handling adhering to ITIL processes • Support of high availability applications, both on-premise and web • Infrastructure support, configuration and administration across servers and networks • Analysis of data, root cause, impact analysis • Understand complex databases, SQL for queries, scripting, reporting, NoSQL • Experience in programming and understanding, including Java, C#, MVC, Visual Studio • Production process support, triage, data fixing • Extensive reporting and reporting process implementation and improvement • Experience of complete SDLC from design through to post release support and enhancements Personal Attributes • Thrive in fast paced, high pressure production environments • Effective time management, prioritise competing tasks, work to tight deadlines, SLA’s • Take ownership of issues, engage with customer and business, follow through to outcome • Quickly adapt to new applications, processes, tools and technology, continuous learning • Close attention to detail • Desire to promote great customer experience with best outcome Communication • Front line and back office support • Proactive member in large and small teams • Work autonomously in office, remotely, on client sites and from home • Communicate clearly to technical staff, end users, business stakeholders, all levels of management • Produce effective documentation at all levels and contribute to knowledge sharing • Escalate issues and collaborate with appropriate resources, including developers and DBA Technical Lead • Review of environment at server, application and process level • Validate compatibility of all components with current and upgraded components • Deploy to development environment and trouble shoot issues • Raise change request and implementation plan • Collaborate with service teams to ensure successful outcomes

David Lapin currently works in the Qut |

No Languages Available

David Lapin has prior
experience in the following industries:
Knight Frank | Powerlink Queensland | Unitingcare Queensland | Moqdigital | The System Works | Australian Unity | Coles | Fujitsu | Infosys | Trillium Software | Capita | Motorola | Society For Endocrinology | Hewlett Packard

David Lapin has the following professional experience:
Qut | Knight Frank | Powerlink Queensland | Unitingcare Queensland | Moqdigital | The System Works | Australian Unity | Coles | Fujitsu | Infosys | Trillium Software | Capita | Motorola | Society For Endocrinology | Hewlett Packard