David Jimenez Cordero Email & Phone Number | Responsible to conduct and support Information Technology related audits by examining and verifying system, accounting, statistical or operational records and/or procedures of internal and/or external organizations to determine the reliability and effectiveness of financial and control systems. Prepares reports of findings and recommendations to management. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgment. - Develop audit programs and complete IT audits in areas such as change management, infrastructure, network, and application access, computer operations, emerging technologies, etc. - Prepare and maintain workpapers for planning, risk assessments, and audit testing completed - Work with audit managers to influence and negotiate process improvements with technology and process owners - Ensure identified control gaps are resolved by evaluating client closure efforts - Develop an audit specialty in an area of IT such as Network Security, SAP, Data Protection, Change Management or Systems Development. Responsible to provide Application Security support for IT Corporate Services for all the Intelu2019s sites around the world. Provide Windows Server, infrastructure, SQL Server and Security standards support. - I improved the way how the Security team worked to obtain better results, stablishing passdown meetings, consolidating teamu2019s tasks, influencing with best practices. We obtained an increase in the closure of tasks in 50% given to our customer a better service. - I structured the serveru2019s warranty renewal process, investigating the actual process, establishing process and procedures and consolidating the information. We achieved 98% servers under warranty, this reduced the time of action when a HD failure occurs.Provides support for problem and change tickets and/or project tasks for client server support operations. Customization of software to compliance customeru2019s standards. - I introduced new acknowledge to the team, mentoring my peers, helping to solve complex issues and learning new technologies. We obtained an increase in the acknowledge of the team that was reflected in the time resolution and number of problems solved.Responsible to lead virus outbreak management. Review and Upgrade of existing environments for Vendor Software Upgrades. Ensure that customeru2019s servers were updated with the latest virus protection. Provide Windows Server, infrastructure and Security support. - I achieved to pass customeru2019s servers with the latest AV update from 70% to more than 95%, investigating how apps works, contacting the vendor and brainstorming with my peers. This brought a better defense against threats.Responsible to provide second level support to content management technologies such as SharePoint 2007/2010/2013. Provide Windows Server, SharePoint and customer service support. Check/analyze/create PowerShell Scripts. - We leaded the migration from SP 2017 to 2010, working with the vendor and upper levels, learning the new technologies and investigating the proper procedure. With this we accomplished the customer needs in the time established. - I provided technical support for a new technology to our customer, studying the application, testing it and investigating the functions. We provided high class support bringing a reduction of customer issues in more than 40%.Provide technical input, solutions and recommendations to incidents related to customer's in-scope server environment running Microsoft Windows operating systems. Support AD accounts, maintenance to windows servers and infrastructure tasks. - I provided Windows server technical support to our customer solving issues, working with the vendor, documenting processes and giving infrastructure support. This increased the rate of ticket resolution and time of response. - I automated the movement of users in AD, analyzing the current process, testing the new techniques and developing new processes, improving the movement process in 80% faster than the older process.Technical Support Representative and Customer Care Representative for AT&T account. PC troubleshooting and Internet Access Issues. - I helped providing End User Technical support, investigating the services provided, learning the current IT technologies and sharing the acknowledge. With this, I could bring support to 2 teams decreasing the time of response and be a top performer.

David Jimenez Cordero

Responsible to conduct and support Information Technology related audits by examining and verifying...
San Josu00e9, San Josu00e9, Costa Rica

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David Jimenez Cordero’s Email david.cordero.vasquez@ibm.com

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David Jimenez Cordero’s Location San Josu00e9, San Josu00e9, Costa Rica

David Jimenez Cordero’s Current Industry Intel Corporation

David Jimenez Cordero’s Prior Industry INTEL | IBM | Hewlett-Packard | Sykes Enterprises, Inc.

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Work Experience

Intel Corporation

Information Technology Audit Specialist

2018-04-01 00:00:00 - Present

INTEL

IT System Analsys - Production Support Corporate Services

2016-12-01 00:00:00 - 2018-03-01 00:00:00

IBM

Software Packaging Specialist

2016-05-01 00:00:00 - 2016-12-01 00:00:00

Hewlett-Packard

End Point Security Infrastructure Lead Engineer

2015-09-01 00:00:00 - 2016-04-01 00:00:00

Sykes Enterprises, Inc.

Technical Support Agent for AT&T account

2004-01-01 00:00:00 - 2005-12-01 00:00:00

Skills

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Languages

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FAQ About David Jimenez Cordero

David Jimenez Cordero is located at
San Josu00e9, San Josu00e9, Costa Rica

David Jimenez Cordero is a Responsible to conduct and support Information Technology related audits by examining and verifying system, accounting, statistical or operational records and/or procedures of internal and/or external organizations to determine the reliability and effectiveness of financial and control systems. Prepares reports of findings and recommendations to management. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgment. - Develop audit programs and complete IT audits in areas such as change management, infrastructure, network, and application access, computer operations, emerging technologies, etc. - Prepare and maintain workpapers for planning, risk assessments, and audit testing completed - Work with audit managers to influence and negotiate process improvements with technology and process owners - Ensure identified control gaps are resolved by evaluating client closure efforts - Develop an audit specialty in an area of IT such as Network Security, SAP, Data Protection, Change Management or Systems Development. Responsible to provide Application Security support for IT Corporate Services for all the Intelu2019s sites around the world. Provide Windows Server, infrastructure, SQL Server and Security standards support. - I improved the way how the Security team worked to obtain better results, stablishing passdown meetings, consolidating teamu2019s tasks, influencing with best practices. We obtained an increase in the closure of tasks in 50% given to our customer a better service. - I structured the serveru2019s warranty renewal process, investigating the actual process, establishing process and procedures and consolidating the information. We achieved 98% servers under warranty, this reduced the time of action when a HD failure occurs.Provides support for problem and change tickets and/or project tasks for client server support operations. Customization of software to compliance customeru2019s standards. - I introduced new acknowledge to the team, mentoring my peers, helping to solve complex issues and learning new technologies. We obtained an increase in the acknowledge of the team that was reflected in the time resolution and number of problems solved.Responsible to lead virus outbreak management. Review and Upgrade of existing environments for Vendor Software Upgrades. Ensure that customeru2019s servers were updated with the latest virus protection. Provide Windows Server, infrastructure and Security support. - I achieved to pass customeru2019s servers with the latest AV update from 70% to more than 95%, investigating how apps works, contacting the vendor and brainstorming with my peers. This brought a better defense against threats.Responsible to provide second level support to content management technologies such as SharePoint 2007/2010/2013. Provide Windows Server, SharePoint and customer service support. Check/analyze/create PowerShell Scripts. - We leaded the migration from SP 2017 to 2010, working with the vendor and upper levels, learning the new technologies and investigating the proper procedure. With this we accomplished the customer needs in the time established. - I provided technical support for a new technology to our customer, studying the application, testing it and investigating the functions. We provided high class support bringing a reduction of customer issues in more than 40%.Provide technical input, solutions and recommendations to incidents related to customer's in-scope server environment running Microsoft Windows operating systems. Support AD accounts, maintenance to windows servers and infrastructure tasks. - I provided Windows server technical support to our customer solving issues, working with the vendor, documenting processes and giving infrastructure support. This increased the rate of ticket resolution and time of response. - I automated the movement of users in AD, analyzing the current process, testing the new techniques and developing new processes, improving the movement process in 80% faster than the older process.Technical Support Representative and Customer Care Representative for AT&T account. PC troubleshooting and Internet Access Issues. - I helped providing End User Technical support, investigating the services provided, learning the current IT technologies and sharing the acknowledge. With this, I could bring support to 2 teams decreasing the time of response and be a top performer.