David Hawk Email & Phone Number | Accomplished IT Service Management and application support leader with more than five years of experience providing robust, reliable, and secure Cloud-based support solutions for major client incidents. I implement continuous process improvements for ITSM and Application Support by identifying best practices for corrective and preventative actions. As an expert in root-cause analysis and resolution of escalated incidents, I am a highly effective liaison between clients and internal technical teams. At Roobrik, I improved team performance and expanded the technical knowledge base which lacked approved processes by creating over a dozen instructional videos and introducing 40 SOPs. For Apex Analytix, I dramatically elevated SLA performance and customer satisfaction. Selected to manage a team of six off-shore contractors in India when the company transitioned to a new support model. I hold an A.S Degree in Computer Information Science and Network Security, a Diploma in Electronics Engineering Technology, Certified Customer Service Specialist and in process with CompTIA A+.

David Hawk

Accomplished IT Service Management and application support leader with more than five years of exper...
Burlington, North Carolina, United States

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David Hawk’s Location Burlington, North Carolina, United States

David Hawk’s Current Industry The Clearing House

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Incident Management Analyst

2022-04-01 00:00:00 - Present

Technical Integration/SaaS Application Specialist

2021-05-01 00:00:00 - 2023-01-01 00:00:00

Application Support Analyst II

2018-07-01 00:00:00 - 2021-05-01 00:00:00

Network Support Specialist

2017-07-01 00:00:00 - 2017-10-01 00:00:00

Logistics Officer

2015-01-01 00:00:00 - 2015-11-01 00:00:00

Instructor

2013-01-01 00:00:00 - 2013-12-01 00:00:00

Tactical Emergency Medical Specialist

2010-01-01 00:00:00 - 2012-01-01 00:00:00

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David Hawk is a Accomplished IT Service Management and application support leader with more than five years of experience providing robust, reliable, and secure Cloud-based support solutions for major client incidents. I implement continuous process improvements for ITSM and Application Support by identifying best practices for corrective and preventative actions. As an expert in root-cause analysis and resolution of escalated incidents, I am a highly effective liaison between clients and internal technical teams. At Roobrik, I improved team performance and expanded the technical knowledge base which lacked approved processes by creating over a dozen instructional videos and introducing 40 SOPs. For Apex Analytix, I dramatically elevated SLA performance and customer satisfaction. Selected to manage a team of six off-shore contractors in India when the company transitioned to a new support model. I hold an A.S Degree in Computer Information Science and Network Security, a Diploma in Electronics Engineering Technology, Certified Customer Service Specialist and in process with CompTIA A+.

David Hawk has prior
experience in the following industries:
Roobrik | Apex Analytix | Atlas American Lighting | Caswell County Emergency Medical Services | Piedmont Community College | Caswell County Emergency Services

David Hawk has the following professional experience:
The Clearing House | Roobrik | Apex Analytix | Atlas American Lighting | Caswell County Emergency Medical Services | Piedmont Community College | Caswell County Emergency Services