Darlene Shay Email & Phone Number | Client Experience Leader with extensive accomplishments in creating and optimizing client services and product support teams working across global locations, providing 24/7 x 365 coverage. Adept at leading business integrations and complex service technology projects with a focus on client requirements, cross-functional collaboration, and “whatever it takes” execution. I create service teams our clients can’t live without. Areas of expertise include: Advocating for Clients  Organizational Design & Implementation  Strategic Planning  Client Experience & CSAT  Employee Engagement & Learning  Developing Future Leaders  Program/Project Management  Financial Management  Inspirational Change Leadership  Process Optimization – Six Sigma/Lean  Communication Skills across all Levels  Offshoring & Outsourcing  Acquisitions Due Diligence  Recruitment  Managing through Chaos and Disaster Recovery

Darlene Shay

Client Experience Leader with extensive accomplishments in creating and optimizing client services a...
Greater Minneapolis-St. Paul Area, Greater Minneapolis-St. Paul Area, United States

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Darlene Shay’s Email darlene.shay@merrillcorp.com

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Darlene Shay’s Location Greater Minneapolis-St. Paul Area, Greater Minneapolis-St. Paul Area, United States

Darlene Shay’s Current Industry

Darlene Shay’s Prior Industry Toppan Merrill | Merrill

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Work Experience

Toppan Merrill

Senior Vice President Client Services

2018-08-01 00:00:00 - 2019-09-01 00:00:00

Merrill

Senior Vice President Client Services

1986-07-01 00:00:00 - 2018-07-01 00:00:00

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FAQ About Darlene Shay

Darlene Shay is located at
Greater Minneapolis-St. Paul Area, Greater Minneapolis-St. Paul Area, United States

Darlene Shay is a Client Experience Leader with extensive accomplishments in creating and optimizing client services and product support teams working across global locations, providing 24/7 x 365 coverage. Adept at leading business integrations and complex service technology projects with a focus on client requirements, cross-functional collaboration, and “whatever it takes” execution. I create service teams our clients can’t live without. Areas of expertise include: Advocating for Clients  Organizational Design & Implementation  Strategic Planning  Client Experience & CSAT  Employee Engagement & Learning  Developing Future Leaders  Program/Project Management  Financial Management  Inspirational Change Leadership  Process Optimization – Six Sigma/Lean  Communication Skills across all Levels  Offshoring & Outsourcing  Acquisitions Due Diligence  Recruitment  Managing through Chaos and Disaster Recovery