Danielle Franks Email & Phone Number | My story really begins in the customer service realm. It has always been a great starting point for my career path and I have worked very hard to transition where I am at today. My early success in customer service has lead me to different industries which has pushed me professionally and personally over many years mastering my communication, people-centric nature, and conflict resolution abilities. I have over 5 years of hospitality experience in high-volume hotels and resorts. I would oversee and train new front office agents, create policy improvements and ensured policy adherence, assisted housekeeping department assigning Boards, stripping rooms and updating room status, and forecasting occupancy to formulate employee schedules each month. I also gained knowledge of HR functions and best practices. I am proficient in employee relations, employee on-boarding and hiring practices, along with performance evaluations. While my on-the-job experiences have provided me with a well-rounded skill set, I also excel at: • Hosting group training sessions and activities to develop a positive workplace • Participating in interviewing new and current hires • Assisting in new-hire orientation, providing critical company resources for onboarding employees • Developing proper standards and procedures to follow for each department • Providing constructive feedback to colleagues and employees, also notifying management when corrective actions need to take place My past position at Tesla, I held the role as a Service Advisor and Service Motion Representative. During my time as an Advisor for each customer vehicle in for repair, I had the pleasure of traveling around the US and Canada as a Service Motion representative. It was my role to manage the restructuring process at several service centers using the lean method. I would train and implement such standards. The method would result in more outflow of cars that were in for service, ultimately reducing work in progress. In my current role at Capital One, I demonstrate excellent listening, questioning and call control techniques with customers. I provide effective time management and organizational skills, also embracing constant change with-in a tech-enabled environment. My calls mainly revolve around providing technical assistance and methods for coworkers, current and future customers. Capital One is always evolving digitally with system and program updates. As a result, I am consistently exposed to new technology, techniques, and standards. There never a dull moment!

Danielle Franks

My story really begins in the customer service realm. It has always been a great starting point for...
Bowie, Maryland, United States

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Danielle Franks’s Email danielle.franks@capitalone.com

Danielle Franks’s Phone Numbers +1 800-689-****

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Danielle Franks’s Location Bowie, Maryland, United States

Danielle Franks’s Current Industry Capital One

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Work Experience

Capital One

Debit Card Disputes Sr. Coordinator

2024-03-01 00:00:00 - Present

Snap On

Snap-On Franchisee Co-Owner

2020-09-01 00:00:00 - 2022-07-01 00:00:00

Tesla

Service Advisor

2016-01-01 00:00:00 - 2020-09-01 00:00:00

Hotel Casa Del Mar

Front Office

2014-08-01 00:00:00 - 2015-10-01 00:00:00

Development Finance International

Administrative Assistant

2013-08-01 00:00:00 - 2014-08-01 00:00:00

Starwood Hotels And Resorts Worldwide

Front Office

2011-06-01 00:00:00 - 2013-08-01 00:00:00

Island Hospitality Management

Front Office Supervisor

2013-06-01 00:00:00 - 2013-08-01 00:00:00

Crescent Hotels And Resorts

Front Desk Agent

2013-03-01 00:00:00 - 2013-06-01 00:00:00

Crestline Hotels And Resorts

Front Desk Agent

2011-06-01 00:00:00 - 2012-06-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Danielle Franks

Danielle Franks is located at
Bowie, Maryland, United States

Danielle Franks is a My story really begins in the customer service realm. It has always been a great starting point for my career path and I have worked very hard to transition where I am at today. My early success in customer service has lead me to different industries which has pushed me professionally and personally over many years mastering my communication, people-centric nature, and conflict resolution abilities. I have over 5 years of hospitality experience in high-volume hotels and resorts. I would oversee and train new front office agents, create policy improvements and ensured policy adherence, assisted housekeeping department assigning Boards, stripping rooms and updating room status, and forecasting occupancy to formulate employee schedules each month. I also gained knowledge of HR functions and best practices. I am proficient in employee relations, employee on-boarding and hiring practices, along with performance evaluations. While my on-the-job experiences have provided me with a well-rounded skill set, I also excel at: • Hosting group training sessions and activities to develop a positive workplace • Participating in interviewing new and current hires • Assisting in new-hire orientation, providing critical company resources for onboarding employees • Developing proper standards and procedures to follow for each department • Providing constructive feedback to colleagues and employees, also notifying management when corrective actions need to take place My past position at Tesla, I held the role as a Service Advisor and Service Motion Representative. During my time as an Advisor for each customer vehicle in for repair, I had the pleasure of traveling around the US and Canada as a Service Motion representative. It was my role to manage the restructuring process at several service centers using the lean method. I would train and implement such standards. The method would result in more outflow of cars that were in for service, ultimately reducing work in progress. In my current role at Capital One, I demonstrate excellent listening, questioning and call control techniques with customers. I provide effective time management and organizational skills, also embracing constant change with-in a tech-enabled environment. My calls mainly revolve around providing technical assistance and methods for coworkers, current and future customers. Capital One is always evolving digitally with system and program updates. As a result, I am consistently exposed to new technology, techniques, and standards. There never a dull moment!

Danielle Franks currently works in the Capital One |

No Languages Available

Danielle Franks has prior
experience in the following industries:
Snap On | Tesla | Hotel Casa Del Mar | Development Finance International | Starwood Hotels And Resorts Worldwide | Island Hospitality Management | Crescent Hotels And Resorts | Crestline Hotels And Resorts

Danielle Franks has the following professional experience:
Capital One | Snap On | Tesla | Hotel Casa Del Mar | Development Finance International | Starwood Hotels And Resorts Worldwide | Island Hospitality Management | Crescent Hotels And Resorts | Crestline Hotels And Resorts