Daniel Phelps

Daniel Phelps

Head of Global Talent Acquisition & People Analytics @ Genesys Executive Member @ HIGHER Community
San Francisco, California, United States

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Work Experience

Genesys

Head of Global Talent Acquisition & People Analytics

2016-04-01 - Present

HIGHER Community

Executive Member

2023-07-01 - Present

FUSE Corps

Advisor

2020-02-01 - 2020-12-01

Travana

Vice President of People

2015-11-01 - 2016-05-01

Wikimedia Foundation

Human Resources Manager

2008-10-01 - 2011-09-01

Double Fine Productions

HR & Office Manager

2005-07-01 - 2008-10-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian