Daniel Melotto

Daniel Melotto

IT Executive Director | COO | CIO | IT Director | CTO | Digital Transformation
Chile

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Work Experience

Genesys

Head of Customer Success Genesys Latam

2021-08-01 - Present

Oracle

Chief Technology Officer & Enterprise Architecture Director

2018-01-01 - 2021-01-01

Self-Employed

Senior Technology Advisor & Founder Fullplast plastics

2015-09-01 - 2019-11-01

Nextel Chile - WOM

VP IT / C.I.O

2011-08-01 - 2015-08-01

Telefónica

IT Executive

2011-02-01 - 2011-08-01

Capgemini Ernst&Young

Director

2001-08-01 - 2002-09-01

OptiGlobe Inc.

VP Applications LA / C.I.O Argentina

2000-09-01 - 2001-07-01

Ernst & Young Global Consulting Services

Manager and Sr Manager

1999-01-01 - 2000-09-01

Telecom Argentina

Project Leader

1990-12-01 - 1998-12-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian