Daniel Azemar Email & Phone Number | I am an ITIL v3 Foundations Certified IT Professional with extensive management experience supporting the IT Service Management (ITSM) workflow. My experience includes Service Delivery, Incident Management, Problem Management, Change Management and Customer Support. I have served as IT liaison and developed superior business client relationships with internal and external business contacts that promoted marked improvements in efficiency and cost effectiveness. I am proficient in monitoring Key Performance Metrics (KPI) and analyzing and improving Incident Management, Problem Management and Change Management processes and reports to identify and address underlying problems, reduce reoccurring incidents, drive root cause analysis (RCA) and improve first call resolution rates. I believe that consistent high level performance comes when employees understand and support their current responsibilities. As a result, I am a supporter of effective coaching and mentoring that elevates employee buy-in and ultimately builds valuable teams that excels and nurtures a mindset of continuous improvement (CI). ITSM Change Control Continuous Improvement ITIL Business Recovery Communication Skills LEAN Root Cause Analysis Client Relationship Skills ServiceNow Incident Management Governance

Daniel Azemar

I am an ITIL v3 Foundations Certified IT Professional with extensive management experience supportin...
Atlanta Metropolitan Area, Atlanta Metropolitan Area, United States

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Daniel Azemar’s Email dazemar@atl.invesco.com

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Daniel Azemar’s Location Atlanta Metropolitan Area, Atlanta Metropolitan Area, United States

Daniel Azemar’s Current Industry Suntrust Djazemar

Daniel Azemar’s Prior Industry Invesco | Invesco Capital Management

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Work Experience

Suntrust

Audio Visual Manager

2017-04-01 00:00:00 - Present

Djazemar

Personal Sabbatical

2016-02-01 00:00:00 - Present

Invesco

IT Incident Manager/ IT Problem Manager / Services Delivery Manager (Southeast Region)

2013-03-01 00:00:00 - 2015-10-01 00:00:00

Invesco Capital Management

IT Operations Manager

1998-03-01 00:00:00 - 2010-06-01 00:00:00

Skills

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Languages

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FAQ About Daniel Azemar

Daniel Azemar is located at
Atlanta Metropolitan Area, Atlanta Metropolitan Area, United States

Daniel Azemar is a I am an ITIL v3 Foundations Certified IT Professional with extensive management experience supporting the IT Service Management (ITSM) workflow. My experience includes Service Delivery, Incident Management, Problem Management, Change Management and Customer Support. I have served as IT liaison and developed superior business client relationships with internal and external business contacts that promoted marked improvements in efficiency and cost effectiveness. I am proficient in monitoring Key Performance Metrics (KPI) and analyzing and improving Incident Management, Problem Management and Change Management processes and reports to identify and address underlying problems, reduce reoccurring incidents, drive root cause analysis (RCA) and improve first call resolution rates. I believe that consistent high level performance comes when employees understand and support their current responsibilities. As a result, I am a supporter of effective coaching and mentoring that elevates employee buy-in and ultimately builds valuable teams that excels and nurtures a mindset of continuous improvement (CI). ITSM Change Control Continuous Improvement ITIL Business Recovery Communication Skills LEAN Root Cause Analysis Client Relationship Skills ServiceNow Incident Management Governance