Dani Bacsa Email & Phone Number | Global Tier 2 production support for international banks. • Receiving and operating complex production issues from the banks IT departments (L2 Support) • Testing environments operation and maintenance (UNIX based) • Quality Assurance (‘QA’) • Oracle DB - Data query and manipulation • Technical writing. • Performed Staff manning and shift planning based on Excel predictions. • Actively monitored and improved general wait time in the company’s call-centers. • Shift scheduling and planning for a call center of ~80 technical support agents. • Strive to maintain high productiveness as disciplinary senior.• In-house and Customer support in VOIP and ISP services • Network Monitoring and troubleshooting • Network topography configuration and maintenance (Routers, Modems, Switches, AP(s) etc.).

Dani Bacsa

Global Tier 2 production support for international banks. • Receiving and operating complex producti...
Brussels, Brussels, Belgium

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Dani Bacsa’s Location Brussels, Brussels, Belgium

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Dani Bacsa’s Prior Industry Fundtech | Orange | Israel Defense Forces

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Senior Support Engineer

2011-08-01 00:00:00 - 2014-07-01 00:00:00

Shift planner and manager in ISP/VOIP support center

2010-01-01 00:00:00 - 2011-08-01 00:00:00

Bureau chief

2004-01-01 00:00:00 - 2006-01-01 00:00:00

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Dani Bacsa is a Global Tier 2 production support for international banks. • Receiving and operating complex production issues from the banks IT departments (L2 Support) • Testing environments operation and maintenance (UNIX based) • Quality Assurance (‘QA’) • Oracle DB - Data query and manipulation • Technical writing. • Performed Staff manning and shift planning based on Excel predictions. • Actively monitored and improved general wait time in the company’s call-centers. • Shift scheduling and planning for a call center of ~80 technical support agents. • Strive to maintain high productiveness as disciplinary senior.• In-house and Customer support in VOIP and ISP services • Network Monitoring and troubleshooting • Network topography configuration and maintenance (Routers, Modems, Switches, AP(s) etc.).