Dan Quest Cxad Email & Phone Number | In late 2012, I was asked by the founders of PaperCut software to move from the UK to Australia to help globalise their business. As employee #13, and first “non engineer”, my founder/entrepreneurial mindset impacted all aspects of the business, and PaperCut grew from a tech start up, to a global success with over 110 million users in every country, which continues to be self funded. I defined and executed CX strategies which puts Customer Experience at the centre of growth, and embedded a framework and purpose which is driving an enduring customer centric culture and delivering tangible business outcomes, including increased retention and improved revenues and profits My CX framework, platforms and processes achieve business success and include Net Promoter System, Customer Journey Maps, Closed Loop Feedback, customer sentiment analysis and insights, and Customer Accounting metrics I am an experienced people connector, enabling cross functional teams to collaborate and solve business and customer problems that matter the most and I care passionately about the organisations and people I choose to work with, and create and maintain fun, prosperous and thriving businesses and partnerships Mindsets Include: -Explorer/Curious continuous learner -Collective success is better -Founder / Entrepreneurial blood in my veins -Care for the local community, and the world at large Skills include -Future thinker and outcome focused -Motivate, inspire and unite teams through purpose -Tech curious early adopter -Data driven and outcome focused Expertise: -Business Strategy -Growth SME -Voice of the Customer -Loyalty Economics -Customer Accounting -Net Promoter System -Customer Lifecycle Management -Customer Journey Mapping -Data Analytics -Partnership Management Technology: -Qualtrics, Survey Monkey, InMoment, delighted, Mail Chimp, Reveall AI, Amplitude -Sales Force, Hubspot, Zendesk -Trello, Miro, Figma, Slack, ChatGPT, Smapley -Apple, Mac, Google, MS Values: -Treat others as you'd expect to be treated yourself - always -Genuine relationships lead to care for one another, and faster outcomes -Seek way to enrich the lives of others, do nothing to make lives worse

Dan Quest Cxad

In late 2012, I was asked by the founders of PaperCut software to move from the UK to Australia to h...
Melbourne, Victoria, Australia

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Dan Quest Cxad’s Email dan.quest@papercut.com

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Dan Quest Cxad’s Location Melbourne, Victoria, Australia

Dan Quest Cxad’s Current Industry Papercut Software

Dan Quest Cxad’s Prior Industry Kyocera Document Solutions | Konica Minolta Business Solutions | Sainsburys

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Work Experience

Papercut Software

Product Manager

2023-11-01 00:00:00 - Present

Kyocera Document Solutions

Solutions Busines Manager - UK

2012-01-01 00:00:00 - 2013-03-01 00:00:00

Konica Minolta Business Solutions

Solutions Consultant Lead - South East UK

2008-07-01 00:00:00 - 2011-12-01 00:00:00

Sainsburys

Implementation Manager

2004-04-01 00:00:00 - 2005-07-01 00:00:00

Skills

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Languages

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FAQ About Dan Quest Cxad

Dan Quest Cxad is located at
Melbourne, Victoria, Australia

Dan Quest Cxad is a In late 2012, I was asked by the founders of PaperCut software to move from the UK to Australia to help globalise their business. As employee #13, and first “non engineer”, my founder/entrepreneurial mindset impacted all aspects of the business, and PaperCut grew from a tech start up, to a global success with over 110 million users in every country, which continues to be self funded. I defined and executed CX strategies which puts Customer Experience at the centre of growth, and embedded a framework and purpose which is driving an enduring customer centric culture and delivering tangible business outcomes, including increased retention and improved revenues and profits My CX framework, platforms and processes achieve business success and include Net Promoter System, Customer Journey Maps, Closed Loop Feedback, customer sentiment analysis and insights, and Customer Accounting metrics I am an experienced people connector, enabling cross functional teams to collaborate and solve business and customer problems that matter the most and I care passionately about the organisations and people I choose to work with, and create and maintain fun, prosperous and thriving businesses and partnerships Mindsets Include: -Explorer/Curious continuous learner -Collective success is better -Founder / Entrepreneurial blood in my veins -Care for the local community, and the world at large Skills include -Future thinker and outcome focused -Motivate, inspire and unite teams through purpose -Tech curious early adopter -Data driven and outcome focused Expertise: -Business Strategy -Growth SME -Voice of the Customer -Loyalty Economics -Customer Accounting -Net Promoter System -Customer Lifecycle Management -Customer Journey Mapping -Data Analytics -Partnership Management Technology: -Qualtrics, Survey Monkey, InMoment, delighted, Mail Chimp, Reveall AI, Amplitude -Sales Force, Hubspot, Zendesk -Trello, Miro, Figma, Slack, ChatGPT, Smapley -Apple, Mac, Google, MS Values: -Treat others as you'd expect to be treated yourself - always -Genuine relationships lead to care for one another, and faster outcomes -Seek way to enrich the lives of others, do nothing to make lives worse

Dan Quest Cxad currently works in the Papercut Software |

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Dan Quest Cxad has prior
experience in the following industries:
Kyocera Document Solutions | Konica Minolta Business Solutions | Sainsburys

Dan Quest Cxad has the following professional experience:
Papercut Software | Kyocera Document Solutions | Konica Minolta Business Solutions | Sainsburys