Dan Cuthbert

Dan Cuthbert

Assignment: Change Consultant
Sevenoaks, England, United Kingdom

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Work Experience

LloydsPharmacy Clinical Homecare

Assignment: Change Consultant

2023-07-01 - Present

The UK Contact Centre Forum Ltd

Judge - UK Contact Centre Forum - Awards

2017-10-01 - Present

Cuthbert Contact Centre Consulting

Got a contact centre? Think it could/should perform better? Give me a call.

2005-04-01 - Present

South Central Ambulance Service NHS Foundation Trust

Assignment: Contact Centre Transformation Lead

2022-01-01 - 2022-10-01

The White Company

Assignment: Head of Customer Service

2021-05-01 - 2022-01-01

Investigo

Assignment: Consultant - Ministry of Justice

2020-11-01 - 2021-03-01

HM Courts & Tribunals Service (HMCTS)

Assignment: Operational Readiness Consultant

2020-11-01 - 2021-03-01

Medtronic

Assignment: EMEA Service Transformation Programme Manager

2019-01-01 - 2020-10-01

Hastings Direct

Assignment: Contact Centres Lead

2017-10-01 - 2018-05-01

Manx Telecom

Assignment: Director Of Customer Experience

2016-08-01 - 2017-04-01

White Stuff

Assignment: Head of Customer Service

2015-10-01 - 2016-04-01

London Borough of Barking and Dagenham

Assignment: Director of Customer Service

2015-03-01 - 2015-10-01

Agilisys

Assignment: Director of Customer Service (Elevate)

2015-03-01 - 2015-10-01

Birmingham City Council

Assignment: Head of Operations

2014-11-01 - 2015-03-01

Money Advice Service

Assignment: Head of Service Delivery

2013-06-01 - 2014-08-01

London Borough of Newham

Assignment: Head of Customer Services

2009-08-01 - 2010-05-01

npower

Assignment: Head of Training, Development and Recruitment

2008-05-01 - 2009-02-01

Transport for London

Assignment: Head of Customer Service

2006-09-01 - 2007-02-01

O2 (Telefónica UK)

Assignment: Head of outsource relationship with Ventura

2006-03-01 - 2006-08-01

Royal Mail

Assignment: Contact Centre launch Consultant

2005-04-01 - 2005-08-01

Post Office Ltd

Head of Contact Centres

2004-02-01 - 2005-04-01

AIG

Permanent position: Operations Manager

2003-02-01 - 2004-02-01

Churchill Insurance

Permanent position: Sales Manager

1996-03-01 - 2003-08-01

Skills

cosmetic dentists dentists general dentistry health & medical

Languages

No Languages Available