Dalia Chakraborty Email & Phone Number | I am a Soft Skill Trainer at Tech Mahindra. Currently dealing with process based communication training and help descending revenue leakage, meeting RR (resolution rate) and RLQ (resolution lead quality). Also, I was a Process Trainer at Teleperformance, where I delivered high-quality training for banking processes, including inbound, outbound, and mutual fund leads. With over two years of experience in this role, I have successfully handled new hire training, teach-back sessions, audits, feedback, and calibration, ensuring that the trainees meet the product and process gaps and adhere to quality standards. I have also received multiple awards and recognition for my performance, such as the Best Trainer award for 96% FAP and 100% certification in a premium batch. Also obtained professional experiential credits and ISO certificates on Corporate Trainer, Soft Skill Trainer, Trainer The Trainer and as a coach. In addition to my training expertise, I have a strong background in customer relationship management, e-commerce, and information technology. I have a Bachelor of Arts in Music from Prayag Sangeet Samiti, which reflects my passion for creativity and learning. I have also acquired certifications in Amazon Trained E-commerce Specialist, Advance Conversational English, and Diploma Course in Information Technology Application, which demonstrate my skill development and customer service abilities. I am motivated by delivering win-win solutions and mentoring others to achieve their goals. I am always looking for new opportunities to enhance my knowledge and expertise in the dynamic customer care sector.

Dalia Chakraborty

I am a Soft Skill Trainer at Tech Mahindra. Currently dealing with process based communication train...
Kolkata, West Bengal, India

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Dalia Chakraborty’s Email dalia.chakraborty@teleperformance.com

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Dalia Chakraborty’s Location Kolkata, West Bengal, India

Dalia Chakraborty’s Current Industry Tech Mahindra Magic Board

Dalia Chakraborty’s Prior Industry Protouch | Teleperformance | Concentrix | Wipro Bps | Super Shuttle Logistic

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Work Experience

Tech Mahindra

Communication Coach

2022-11-01 00:00:00 - Present

Magic Board

Owner

2021-04-01 00:00:00 - Present

Protouch

Corporate Trainer and Facilitator

2023-04-01 00:00:00 - 2023-10-01 00:00:00

Teleperformance

Process Trainer

2021-02-01 00:00:00 - 2023-06-01 00:00:00

Concentrix

Senior Representative

2019-03-01 00:00:00 - 2020-03-01 00:00:00

Wipro Bps

Associate

2015-07-01 00:00:00 - 2016-04-01 00:00:00

Super Shuttle Logistic

Management Information System Executive

2014-07-01 00:00:00 - 2015-07-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Dalia Chakraborty

Dalia Chakraborty is located at
Kolkata, West Bengal, India

Dalia Chakraborty is a I am a Soft Skill Trainer at Tech Mahindra. Currently dealing with process based communication training and help descending revenue leakage, meeting RR (resolution rate) and RLQ (resolution lead quality). Also, I was a Process Trainer at Teleperformance, where I delivered high-quality training for banking processes, including inbound, outbound, and mutual fund leads. With over two years of experience in this role, I have successfully handled new hire training, teach-back sessions, audits, feedback, and calibration, ensuring that the trainees meet the product and process gaps and adhere to quality standards. I have also received multiple awards and recognition for my performance, such as the Best Trainer award for 96% FAP and 100% certification in a premium batch. Also obtained professional experiential credits and ISO certificates on Corporate Trainer, Soft Skill Trainer, Trainer The Trainer and as a coach. In addition to my training expertise, I have a strong background in customer relationship management, e-commerce, and information technology. I have a Bachelor of Arts in Music from Prayag Sangeet Samiti, which reflects my passion for creativity and learning. I have also acquired certifications in Amazon Trained E-commerce Specialist, Advance Conversational English, and Diploma Course in Information Technology Application, which demonstrate my skill development and customer service abilities. I am motivated by delivering win-win solutions and mentoring others to achieve their goals. I am always looking for new opportunities to enhance my knowledge and expertise in the dynamic customer care sector.

Dalia Chakraborty currently works in the Tech Mahindra | Magic Board |

No Languages Available

Dalia Chakraborty has prior
experience in the following industries:
Protouch | Teleperformance | Concentrix | Wipro Bps | Super Shuttle Logistic

Dalia Chakraborty has the following professional experience:
Tech Mahindra | Magic Board | Protouch | Teleperformance | Concentrix | Wipro Bps | Super Shuttle Logistic