Cxpa Professional Member Frank Martinez Email & Phone Number | With over 25 years of experience in customer experience, market research, sales and marketing, and business development, I am a leader who helps businesses optimise growth by delighting customers and empowering employees. As the Head of Customer Experience at FLEETCOR, a leading global provider of business payment solutions, I am responsible for designing and implementing customer-centric strategies that generate high rates of advocacy and loyalty, and enhance the company's brand reputation and value proposition. Throughout my career, I have worked with industry leaders across telecom, technology, education, and media sectors, both on the client and agency sides, delivering innovative and effective solutions that meet and exceed customer expectations. I have a proven track record of managing complex projects, leading cross-functional teams, and developing strong partnerships with internal and external stakeholders. I am also skilled in analytics, cloud-based solutions, segmentation, SEO, and social media management. I am a multi-cultural and multi-lingual professional who thrives in diverse and dynamic environments. My mission is to create a culture of service excellence and innovation that drives business performance and customer satisfaction.

Cxpa Professional Member Frank Martinez

With over 25 years of experience in customer experience, market research, sales and marketing, and b...
London, London, United Kingdom

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Cxpa Professional Member Frank Martinez’s Email cxpa.martinez@fleetcor.com

Cxpa Professional Member Frank Martinez’s Phone Numbers +1 470-655-****

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Cxpa Professional Member Frank Martinez’s Location London, London, United Kingdom

Cxpa Professional Member Frank Martinez’s Current Industry Corpay

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Work Experience

Corpay

Head Of Customer Experience

2021-07-01 00:00:00 - Present

Netgem

Senior Consultant

2020-10-01 00:00:00 - 2021-06-01 00:00:00

Study

Senior Consultant - Customer Experience

2020-04-01 00:00:00 - 2020-09-01 00:00:00

Kantar

Head Of Market Development | Analytics

2018-06-01 00:00:00 - 2019-08-01 00:00:00

Marsh And Mclennan Companies

European Customer Engagement Leader | CX | EX

2017-05-01 00:00:00 - 2018-05-01 00:00:00

Nielsen

Vice President (CX, Technology/Telecoms & Sports UK)

2010-05-01 00:00:00 - 2017-05-01 00:00:00

Talktalk

Product Performance and Consumer Experience

2009-07-01 00:00:00 - 2010-04-01 00:00:00

Nokia

Head of Insight & Consumer Experience

2006-11-01 00:00:00 - 2009-07-01 00:00:00

Vodafone

Market Research & CI Manager

2000-11-01 00:00:00 - 2006-10-01 00:00:00

Frost And Sullivan

Consulting Team Leader

1997-07-01 00:00:00 - 2000-10-01 00:00:00

Marine Nationale

Staff Officer

1992-10-01 00:00:00 - 1993-10-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Cxpa Professional Member Frank Martinez

Cxpa Professional Member Frank Martinez is located at
London, London, United Kingdom

Cxpa Professional Member Frank Martinez is a With over 25 years of experience in customer experience, market research, sales and marketing, and business development, I am a leader who helps businesses optimise growth by delighting customers and empowering employees. As the Head of Customer Experience at FLEETCOR, a leading global provider of business payment solutions, I am responsible for designing and implementing customer-centric strategies that generate high rates of advocacy and loyalty, and enhance the company's brand reputation and value proposition. Throughout my career, I have worked with industry leaders across telecom, technology, education, and media sectors, both on the client and agency sides, delivering innovative and effective solutions that meet and exceed customer expectations. I have a proven track record of managing complex projects, leading cross-functional teams, and developing strong partnerships with internal and external stakeholders. I am also skilled in analytics, cloud-based solutions, segmentation, SEO, and social media management. I am a multi-cultural and multi-lingual professional who thrives in diverse and dynamic environments. My mission is to create a culture of service excellence and innovation that drives business performance and customer satisfaction.

Cxpa Professional Member Frank Martinez currently works in the Corpay |

No Languages Available

Cxpa Professional Member Frank Martinez has prior
experience in the following industries:
Netgem | Study | Kantar | Marsh And Mclennan Companies | Nielsen | Talktalk | Nokia | Vodafone | Frost And Sullivan | Marine Nationale

Cxpa Professional Member Frank Martinez has the following professional experience:
Corpay | Netgem | Study | Kantar | Marsh And Mclennan Companies | Nielsen | Talktalk | Nokia | Vodafone | Frost And Sullivan | Marine Nationale