Crystal Chua Email & Phone Number | System Analyst with over 3 years of experience, primary in Retail industry. APAC SME for Business Intelligence tools (Manthan) APAC SME for Helpdesk tools (BMC/ ServiceNow) APAC SME for Point-of-Sales System (Promotional) Setup. APAC 1st & 2nd Level of Support in Point of Sales system (Epicor) Business Analyst Computing Monthly SMB Measurements Collection of Sell In/Sell-out data from Geo/country finance teams, Consolidation of country level unit data, Revenue Evaluation at StUR, Country, Geo, and Worldwide reporting, On-going data integrity review and management SMB Key Metric Analysis and Reporting Portfolio of Pages computation and analysis Regional Helpdesk Analyst with 4 years of Experience 1st & 2nd Level Support for Infrastructure. Active Directories. Mailbox. Familiar with Microsoft Excel, Pivot Tables/Charts. Familiar with SQL queries. Comfortable with a deskbound job and with large amount of dataset. Familiar with concepts on working around constraints posed by legacy systems. Familiar with working with Regional users and stakeholders Experience in administrating Share-point site for Regional Retail System Asia. Experience in evaluating vendors for hardware purchases/ helpdesk systems. Experience in SAP, JD Edwards, Epicor, Manthan Arc System Identify & analyze bottlenecks to improve current Retail System Processes. Implement the new processes in SG & roll out to APAC region. APAC – Supporting transition from standalone systems to BI tools for SAP implementation worldwide. APAC - Spearheaded and rolled out Business Analytical tools (Manthan Arc) and rolled out 2 Helpdesk tools (BMC Software/ ServiceNOW) APAC - Implemented IT SOX Process Control and Audit Control across APAC for both IT Infrastructure and Retail System.

Crystal Chua

System Analyst with over 3 years of experience, primary in Retail industry. APAC SME for Business I...
Central Singapore, Central Singapore, Singapore

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Crystal Chua’s Email crystal.chua@capitaland.com

Crystal Chua’s Phone Numbers

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Crystal Chua’s Location Central Singapore, Central Singapore, Singapore

Crystal Chua’s Current Industry CapitaLand

Crystal Chua’s Prior Industry Crocs, Asia | Lexmark International (Asia Pacific)

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Work Experience

CapitaLand

Senior Executive, CapitaMall Labs

2015-09-01 00:00:00 - Present

Crocs, Asia

Retail System Support Analyst

2011-04-01 00:00:00 - 2015-03-01 00:00:00

Lexmark International (Asia Pacific)

Business Analyst

2010-10-01 00:00:00 - 2011-03-01 00:00:00

Skills

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Languages

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FAQ About Crystal Chua

Crystal Chua is located at
Central Singapore, Central Singapore, Singapore

Crystal Chua is a System Analyst with over 3 years of experience, primary in Retail industry. APAC SME for Business Intelligence tools (Manthan) APAC SME for Helpdesk tools (BMC/ ServiceNow) APAC SME for Point-of-Sales System (Promotional) Setup. APAC 1st & 2nd Level of Support in Point of Sales system (Epicor) Business Analyst Computing Monthly SMB Measurements Collection of Sell In/Sell-out data from Geo/country finance teams, Consolidation of country level unit data, Revenue Evaluation at StUR, Country, Geo, and Worldwide reporting, On-going data integrity review and management SMB Key Metric Analysis and Reporting Portfolio of Pages computation and analysis Regional Helpdesk Analyst with 4 years of Experience 1st & 2nd Level Support for Infrastructure. Active Directories. Mailbox. Familiar with Microsoft Excel, Pivot Tables/Charts. Familiar with SQL queries. Comfortable with a deskbound job and with large amount of dataset. Familiar with concepts on working around constraints posed by legacy systems. Familiar with working with Regional users and stakeholders Experience in administrating Share-point site for Regional Retail System Asia. Experience in evaluating vendors for hardware purchases/ helpdesk systems. Experience in SAP, JD Edwards, Epicor, Manthan Arc System Identify & analyze bottlenecks to improve current Retail System Processes. Implement the new processes in SG & roll out to APAC region. APAC – Supporting transition from standalone systems to BI tools for SAP implementation worldwide. APAC - Spearheaded and rolled out Business Analytical tools (Manthan Arc) and rolled out 2 Helpdesk tools (BMC Software/ ServiceNOW) APAC - Implemented IT SOX Process Control and Audit Control across APAC for both IT Infrastructure and Retail System.