FAQ About Craig Chumney

• What is Craig Chumney's address?

  Craig Chumney is located at
  Mechanicsville, Virginia, United States

• What is Craig Chumney's job title?

  Craig Chumney is a As a results-oriented and hands-on senior leader, I leverage my expertise to lead teams and organizations through rapid problem-solving, data-driven approaches, and performance improvements to maximize global results. I have strong business acumen with a deep understanding of organizational products and solutions, applying my expertise to steer change management, data analysis, and data synthesizing. I have been with Capital One for most of my career, gaining extensive hands-on experience in Lean and Agile methodologies, chargeback processes, and credit bureau requirements. Throughout my career, I have demonstrated creativity, consistent leadership, and a professional attitude to build and develop large and remote teams in resolving card disputes and maintaining industry regulations. Please review the following highlights from my career history with Capital One: • Spearheading a project to migrate eight financial service platforms to cloud-based providers, achieving no impact on service delivery or budget. • Implementing a customer service chat capability to enable the back-office teams and customers to communicate; leveraging additional technologies to engage the customers in resolving back-office issues through secured messaging capability, increasing customer satisfaction rating to 90%+. • Securing a US patent for developing an innovative merchant chargeback process to proactively identify declined transactions and receive a 25 bother fee; designed a daily routine to identify, complete, and reconcile chargebacks, transforming the organization from a cost center to a revenue center with the highest monthly revenue at 600K. I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at chumneycmc@gmail.com. AREAS OF EXPERTISE Arbitration Documentation Strategic Plans Pricing Strategies Customer Service Coaching & Mentoring Business Development Performance Improvement Relationship Management Lean & Agile Methodologies

• What industry does Craig Chumney currently work in?

  Craig Chumney currently works in the Capital One

• Which languages does Craig Chumney speak?

  No Languages Available

• Which industries has Craig Chumney previously worked in?

  Craig Chumney has prior
  experience in the following industries:
  

• What is Craig Chumney’s work experience?

  Craig Chumney has the following professional experience:
  Capital One

• How can I find Craig Chumney on LinkedIn?

  You can view Craig Chumney’s LinkedIn profile at LinkedIn URL

• What are Craig Chumney’s work email addresses?

  Craig Chumney’s work email
  addresses are
  craig.chumney@capitalone.com

• What company does Craig Chumney work for?

  Capital One