Colleen Mercer Email & Phone Number | Driven Quality Manager who is passionate about working to provide client access to the highest quality of services and ensure patient health and safety. Focus on continual improvement to develop a level of excellence that the people expect and deserve. Work hand-in-hand with all laboratory divisions and external stakeholders to produce requirements and specifications that accurately reflect client needs and are technologically achievable. A veteran of the medical and biotechnology laboratory industry, my exposure to Lean Six Sigma process improvement methodology keeps me focused on opportunities to improve processes. Specialties include: Development of efficient tools for assessing risk of new and existing methods Root Cause Analysis Development and monitoring of key quality indicators Internal and external quality control Validation planning for instruments/methods Planning, preparation and follow up for accreditation surveys Internal auditing program and training internal auditors Training and competency assessment Document Control including standardization of processes Policy and SOP development Laboratory and Occupational Health and Safety Clear communications

Colleen Mercer

Driven Quality Manager who is passionate about working to provide client access to the highest qual...
Eastern Health, 760 Topsail Rd, Canada

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Colleen Mercer’s Location Eastern Health, 760 Topsail Rd, Canada

Colleen Mercer’s Current Industry Eastern Health

Colleen Mercer’s Prior Industry Terra Nova Biotechnology

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Regional Manager Quality and Biosafety Compliance Laboratory Medicine

2015-11-01 00:00:00 - Present

Quality Assurance Technician

1996-07-01 00:00:00 - 1998-12-01 00:00:00

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Colleen Mercer is a Driven Quality Manager who is passionate about working to provide client access to the highest quality of services and ensure patient health and safety. Focus on continual improvement to develop a level of excellence that the people expect and deserve. Work hand-in-hand with all laboratory divisions and external stakeholders to produce requirements and specifications that accurately reflect client needs and are technologically achievable. A veteran of the medical and biotechnology laboratory industry, my exposure to Lean Six Sigma process improvement methodology keeps me focused on opportunities to improve processes. Specialties include: Development of efficient tools for assessing risk of new and existing methods Root Cause Analysis Development and monitoring of key quality indicators Internal and external quality control Validation planning for instruments/methods Planning, preparation and follow up for accreditation surveys Internal auditing program and training internal auditors Training and competency assessment Document Control including standardization of processes Policy and SOP development Laboratory and Occupational Health and Safety Clear communications