Cobus Oosthuizen Email & Phone Number | B Tech Degreed Operations Manager with over eighteen (18+) years’ experience assuming overall accountability for appropriate standards and measures relating to customer service experience. Responsible for implementing best practices and aligning with company processes. Ensuring that quality of work delivered during all client interactions meet quality standards by providing regular and accurate reporting data. Responsible for conducting root cause analysis of customer interactions to ensure that processes and employees meet customer expectations. Provide relevant data to sales for formulating service level agreements and proposals. Responsible for incentivizing and recognizing staff for excellent customer service. Responsible for identifying and implementing corrective actions on product quality defects or where operational improvements are required. Apply knowledge of operations including call centre knowledge to QA processes and systems. Strong technical knowledge relating to QA quality assurance methodologies in customer services environment. Strong knowledge of business processes, process analysis and mapping. Analytical with the ability to identify trends for process improvement or identifying opportunities. Passionate about customers. Excellent Project management skills of eighteen (18 +) years implementing and supporting turnkey electronic systems, commissioning and training end users. Working knowledge of relevant call centre and QA tools, technology and trends. Ability to develop constructive working relationships across all departments and obtain buy-in and cooperation for solutions or rectifying issues. Ability to manage conflict and resolve issues or mediate in difficult situations. Ability to initiate implement and manage change initiatives within the operations environment. Computer literate with expert knowledge of MS Office and other software applications. Responsible for implementing disciplinary or corrective actions for noncompliance with company policy or standard operating procedures. Valid drivers and passport and willing to travel. Skills include: Operations Management Project Management Budget & Forecasting Communications Cost Estimations (Surveyed or indicative) Data/Trend Analysis Quality Assurance Cost Management Quality management Fleet management Inventory Management Incident & accident investigations Process development & improvement Data Reporting Call Centre Management Health & Safety (16.2)

Cobus Oosthuizen

B Tech Degreed Operations Manager with over eighteen (18+) years’ experience assuming overall accoun...
Nortech International, KwaZulu-Natal, South Africa

*50 free lookup(s) per month.

No credit card required.

Cobus Oosthuizen’s Email cobus@nortech.co.za

Cobus Oosthuizen’s Phone Numbers

Get COBUS’s Phone Number (For Free)

Social Media

Cobus Oosthuizen’s Location Nortech International, KwaZulu-Natal, South Africa

Cobus Oosthuizen’s Current Industry

Cobus Oosthuizen’s Prior Industry Nortech International | Telkom

Not the Cobus Oosthuizen you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Nortech International

Operations Manager

2002-06-01 00:00:00 - 2020-06-01 00:00:00

Telkom

Technician Customer Service Specialist

1984-01-01 00:00:00 - 2000-06-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Cobus Oosthuizen

Cobus Oosthuizen is located at
Nortech International, KwaZulu-Natal, South Africa

Cobus Oosthuizen is a B Tech Degreed Operations Manager with over eighteen (18+) years’ experience assuming overall accountability for appropriate standards and measures relating to customer service experience. Responsible for implementing best practices and aligning with company processes. Ensuring that quality of work delivered during all client interactions meet quality standards by providing regular and accurate reporting data. Responsible for conducting root cause analysis of customer interactions to ensure that processes and employees meet customer expectations. Provide relevant data to sales for formulating service level agreements and proposals. Responsible for incentivizing and recognizing staff for excellent customer service. Responsible for identifying and implementing corrective actions on product quality defects or where operational improvements are required. Apply knowledge of operations including call centre knowledge to QA processes and systems. Strong technical knowledge relating to QA quality assurance methodologies in customer services environment. Strong knowledge of business processes, process analysis and mapping. Analytical with the ability to identify trends for process improvement or identifying opportunities. Passionate about customers. Excellent Project management skills of eighteen (18 +) years implementing and supporting turnkey electronic systems, commissioning and training end users. Working knowledge of relevant call centre and QA tools, technology and trends. Ability to develop constructive working relationships across all departments and obtain buy-in and cooperation for solutions or rectifying issues. Ability to manage conflict and resolve issues or mediate in difficult situations. Ability to initiate implement and manage change initiatives within the operations environment. Computer literate with expert knowledge of MS Office and other software applications. Responsible for implementing disciplinary or corrective actions for noncompliance with company policy or standard operating procedures. Valid drivers and passport and willing to travel. Skills include: Operations Management Project Management Budget & Forecasting Communications Cost Estimations (Surveyed or indicative) Data/Trend Analysis Quality Assurance Cost Management Quality management Fleet management Inventory Management Incident & accident investigations Process development & improvement Data Reporting Call Centre Management Health & Safety (16.2)