Client PartnerServices Sales Thomas Dsouza Email & Phone Number | I am an accomplished Project Manager, Senior Service Delivery Manager, and Team Leader, committed to operational excellence, continuous improvement, and superior service delivery. Demonstrated through on time and in spec project delivery, enhanced customer relationships, improved satisfaction and retention. Project Management Business Analysis Program Management Risk Management Leadership IT Service Management (ITSM) ITIL Service Delivery Improve Customer Service Change Management Process Improvement PMP Eligible Specialties: ★ +10 years of Project Management experience ★ +8 years of Professional Service Delivery management experience ★ Ensuring customer and business insights define service offerings ★ Service offering design and pricing ★ Developing, documenting and improving operational processes ★ Team and resource management, training, and department growth ★ SLA attainment, RFP responses ★ KPI design, performance, and reporting ★ Sales and Client interfacing A bit more about me... I have held various roles during +18 years career in IT - from support, to business analysis, to services, to solution sales, to project & team management, and program management of strategic initiatives. I really love what I do and I am told my enthusiasm is displayed through my commitment to operational excellence, continuous improvement, my passion for service delivery, and ultimately demonstrated through my results. I enjoy helping others understand technology and business process in order to succeed and achieve their desired outcomes. This has earned me a reputation of a leader in both project management and service delivery with a long track record managing direct customer relationships, and delivering tangible business results.

Client PartnerServices Sales Thomas Dsouza

I am an accomplished Project Manager, Senior Service Delivery Manager, and Team Leader, committed to...
Toronto, Toronto, Canada

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Client PartnerServices Sales Thomas Dsouza’s Email eligible.thomasdsouza@ceridian.com

Client PartnerServices Sales Thomas Dsouza’s Phone Numbers +44 113 382 ****

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Client PartnerServices Sales Thomas Dsouza’s Location Toronto, Toronto, Canada

Client PartnerServices Sales Thomas Dsouza’s Current Industry Dayforce

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Work Experience

Dayforce

Principal Client Partner

2024-05-01 00:00:00 - Present

Ceridian

Senior Client Partner

2022-01-01 00:00:00 - 2024-05-01 00:00:00

Honeywell Advanced Solutions

Manager, Global Training & Certification (Program Manager)

2014-10-01 00:00:00 - 2015-12-01 00:00:00

Matrikon

Power Sector Support Manager & Senior Project Specialist

2007-09-01 00:00:00 - 2011-07-01 00:00:00

Tamworth Regional Council

Network & Hardware Officer

2006-05-01 00:00:00 - 2007-09-01 00:00:00

Corus Entertainment

Technical Support Specialist Level 1 & 2

2005-11-01 00:00:00 - 2006-03-01 00:00:00

Logitech

Customer Technical Support Representative

2005-03-01 00:00:00 - 2005-11-01 00:00:00

Eslteachers

Application Developer, Support Specialist

2003-10-01 00:00:00 - 2005-03-01 00:00:00

Asi Technologies

System Analyst / Support / Web Developer

2002-01-01 00:00:00 - 2003-01-01 00:00:00

Ontario Good Roads Association

Information Technology Intern

2001-01-01 00:00:00 - 2002-01-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Client PartnerServices Sales Thomas Dsouza

Client PartnerServices Sales Thomas Dsouza is located at
Toronto, Toronto, Canada

Client PartnerServices Sales Thomas Dsouza is a I am an accomplished Project Manager, Senior Service Delivery Manager, and Team Leader, committed to operational excellence, continuous improvement, and superior service delivery. Demonstrated through on time and in spec project delivery, enhanced customer relationships, improved satisfaction and retention. Project Management Business Analysis Program Management Risk Management Leadership IT Service Management (ITSM) ITIL Service Delivery Improve Customer Service Change Management Process Improvement PMP Eligible Specialties: ★ +10 years of Project Management experience ★ +8 years of Professional Service Delivery management experience ★ Ensuring customer and business insights define service offerings ★ Service offering design and pricing ★ Developing, documenting and improving operational processes ★ Team and resource management, training, and department growth ★ SLA attainment, RFP responses ★ KPI design, performance, and reporting ★ Sales and Client interfacing A bit more about me... I have held various roles during +18 years career in IT - from support, to business analysis, to services, to solution sales, to project & team management, and program management of strategic initiatives. I really love what I do and I am told my enthusiasm is displayed through my commitment to operational excellence, continuous improvement, my passion for service delivery, and ultimately demonstrated through my results. I enjoy helping others understand technology and business process in order to succeed and achieve their desired outcomes. This has earned me a reputation of a leader in both project management and service delivery with a long track record managing direct customer relationships, and delivering tangible business results.

Client PartnerServices Sales Thomas Dsouza currently works in the Dayforce |

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Client PartnerServices Sales Thomas Dsouza has prior
experience in the following industries:
Ceridian | Honeywell Advanced Solutions | Matrikon | Tamworth Regional Council | Corus Entertainment | Logitech | Eslteachers | Asi Technologies | Ontario Good Roads Association

Client PartnerServices Sales Thomas Dsouza has the following professional experience:
Dayforce | Ceridian | Honeywell Advanced Solutions | Matrikon | Tamworth Regional Council | Corus Entertainment | Logitech | Eslteachers | Asi Technologies | Ontario Good Roads Association