Cindy Golden Email & Phone Number | Strategic Customer Service/Operations Executive credited with developing best-in-class customer service and contact center organizations. Experience in consumer packaged goods, Information Technology and Insurance industry areas, with extensive experience in Human Resources and Learning & Development. Consistently successful in building and maintaining operations, organizational design, customer service and satisfaction, metrics, policy and procedure administration, workflow and process design, and quality adherence. Catalyst for a wide range of innovative initiatives that streamlined operations and significantly reduced costs. Creative thinker, problem solver and decision maker. Strong communications, interpersonal relations, mentoring, negotiation and mediation skills. Specialties: Service center operations, workflow optimization, customer satisfaction, technology innovation, teaming and employee development. Certified in Change Management, Project Management, TQM, Time Mastery, and Management/Leadership development. Extensive expereince with BPO/RFP lifecycle, and mergers, acquisitions, and divestitures within the HR realm.

Cindy Golden

Strategic Customer Service/Operations Executive credited with developing best-in-class customer serv...
Plainfield, New Jersey, United States

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Cindy Golden’s Email cgolden@qwest.net

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Cindy Golden’s Location Plainfield, New Jersey, United States

Cindy Golden’s Current Industry Medimedia Usa

Cindy Golden’s Prior Industry Revlon | Affiliated Computer Services | Chubb And Son

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Director

2007-08-01 00:00:00 - Present

Director

2005-01-01 00:00:00 - 2006-01-01 00:00:00

Director

2005-03-01 00:00:00 - 2005-10-01 00:00:00

Assistant Vice President

1986-11-01 00:00:00 - 2005-03-01 00:00:00

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Cindy Golden is a Strategic Customer Service/Operations Executive credited with developing best-in-class customer service and contact center organizations. Experience in consumer packaged goods, Information Technology and Insurance industry areas, with extensive experience in Human Resources and Learning & Development. Consistently successful in building and maintaining operations, organizational design, customer service and satisfaction, metrics, policy and procedure administration, workflow and process design, and quality adherence. Catalyst for a wide range of innovative initiatives that streamlined operations and significantly reduced costs. Creative thinker, problem solver and decision maker. Strong communications, interpersonal relations, mentoring, negotiation and mediation skills. Specialties: Service center operations, workflow optimization, customer satisfaction, technology innovation, teaming and employee development. Certified in Change Management, Project Management, TQM, Time Mastery, and Management/Leadership development. Extensive expereince with BPO/RFP lifecycle, and mergers, acquisitions, and divestitures within the HR realm.