Cindy Castro Email & Phone Number | I am a subject matter expert (SME), knowledge management and trainer at the IT service desk with experience as a Lead. I have the creative and technical balance of problem solving, customer service, and collaboration to ensure that staff across the organization can access and use the software and resources they need to work. I am also responsible for assisting and supervising agents obtaining dashboards at servicesnow. I support Microsoft Windows desktop, MAC and laptops, terminals, smart phones, printers and associated peripherals, and I resolve technological problems of users.

Cindy Castro

I am a subject matter expert (SME), knowledge management and trainer at the IT service desk with exp...
Mexico

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Cindy Castro’s Email cindy.castro@wipro.com

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Cindy Castro’s Location Mexico

Cindy Castro’s Current Industry Wipro

Cindy Castro’s Prior Industry Hcl Technologies

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Knowledge Management Specialist and Trainer

Present

Service delivery lead

2021-11-01 00:00:00 - Present

Information Technology Service Desk Team Lead

2020-11-01 00:00:00 - 2021-05-01 00:00:00

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Cindy Castro is a I am a subject matter expert (SME), knowledge management and trainer at the IT service desk with experience as a Lead. I have the creative and technical balance of problem solving, customer service, and collaboration to ensure that staff across the organization can access and use the software and resources they need to work. I am also responsible for assisting and supervising agents obtaining dashboards at servicesnow. I support Microsoft Windows desktop, MAC and laptops, terminals, smart phones, printers and associated peripherals, and I resolve technological problems of users.