Christopher Hopkins Email & Phone Number | Certified in Salesforce, AWS, Genesys Cloud and Genesys Workforce Management and have managed workforce in contact centres since 2001. Experience in the financial, telecommunications, insurance, airline, government, and energy sectors. Working knowledge of databases and reporting. Throughout my career I have progressed from call centre agent through to the operations leadership team in a consulting capacity and on to Sr Systems Integrator. Extensive integration experience with Genesys Cloud, AWS Amazon Connect and Genesys Engage. I have excellent communication skills, and works effectively with all levels of contact centre staff including Executive, Management, Workforce Planning, Analysts, Technical, and Agents.

Christopher Hopkins

Certified in Salesforce, AWS, Genesys Cloud and Genesys Workforce Management and have managed workfo...
Minden, Minden, Canada

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Christopher Hopkins’s Email christopher.hopkins@pwc.com

Christopher Hopkins’s Phone Numbers +1 212-551-****

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Christopher Hopkins’s Location Minden, Minden, Canada

Christopher Hopkins’s Current Industry Pwc

Christopher Hopkins’s Prior Industry Avtex Solutions | Invesco

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Director - Omnicahnnel Contact Centres

2024-06-01 00:00:00 - Present

Customer Success Manager

2020-10-01 00:00:00 - 2020-12-01 00:00:00

Analyst

2000-04-01 00:00:00 - 2006-06-01 00:00:00

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Christopher Hopkins is a Certified in Salesforce, AWS, Genesys Cloud and Genesys Workforce Management and have managed workforce in contact centres since 2001. Experience in the financial, telecommunications, insurance, airline, government, and energy sectors. Working knowledge of databases and reporting. Throughout my career I have progressed from call centre agent through to the operations leadership team in a consulting capacity and on to Sr Systems Integrator. Extensive integration experience with Genesys Cloud, AWS Amazon Connect and Genesys Engage. I have excellent communication skills, and works effectively with all levels of contact centre staff including Executive, Management, Workforce Planning, Analysts, Technical, and Agents.