Christie Basford Email & Phone Number | Research any issues that a borrower may have with their loan. Follow through with the issue until it was resolved. Assist qualified borrowers with loan modifications and forbearances. Side by side monitoring with associates to review opportunities for improvement. Provide feedback from associate performance to upper management in order to maintain productivity and adequate staffing of the department. Promoted four times.Distribute appraisal orders to approved appraisers throughout the United States for First Union. Manage the appraiser to assure the quickest turnaround time for the client. Review the appraisal for accuracy, and make sure Fannie Mae and Freddie Mac guidelines have been met. If any errors submit to the appraiser to make changes. Once the appraisals are in and correct assure the appraiser gets paid.Review loans for various workout options per the guidelines of the investor. Prepare various agreements for documents to be executed. Monitor and follow up on planned payments. Assist and coach new specialist. Work a daily report. Review borrowers financial information and able to discuss the appropriate work out plan best fit for them.Make appropriate decision to collect, manage, and resolve customer accounts while attempting to reduce repossession and charge off expenses. Handle insurance claims from date of loss to payoff of account in a timely manner. Answer incoming calls and resolve all customer issues Greet and assist customer walk-ins at the branch. Managed the cash drawer for the entire branch. Develop policies and procedures for the Servicing business unit (14 units) by working closely with multiple project teams  Collect data from multiple levels of associates from front-line associates to SVPs to review process and utilize LEAN principles to reduce waste and increase value for the Servicing organization  Engaged in multiple projects at once while assisting Quality Control associates complete Gap Analysis within defined processes and arrange required training of all changes within business units  Create reporting for multiple levels of leadership communicating milestone deliverable completion and progress of project timelines  Complete internal audits on current Servicing policies and procedures to validate compliance with regulatory and investor agencies  Effectively manage resources within project team with direct and in-direct authority – sets clear expectations on deliverables and timelines  Maintain lines of communication with all levels of leadership of procedure and staffing impacts  Monitor the need for continuous improvement receiving constant communications from internal and external stakeholders  Completed numerous classes including Project Leadership Training, Business Writing: How to Write Clearly and Concisely, Techniques for Communicating Effectively with Senior Executives and Auditing for Internal Control and Risk  Train new hires on policies and processes. Design, develop and deliver training to various business units in Default Servicing Update training material to meet new compliance requirements Develop policy and procedures and facilitate training accordingly Assisted in writing training material for Project Phoenix, Sunrise and various other projects as assigned by senior management Conduct workshops with the training department Meet with senior management to discuss their training needs and analyze their current processes to determine if they meet policy and procedure. Perform Gap Analysis on existing business units policy and procedures Train new hires on FDCPA and SCRA Coordinating meetings with the key stakeholders to develop or revise training material.

Christie Basford

Research any issues that a borrower may have with their loan. Follow through with the issue until it...
Jacksonville, Jacksonville, United States

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Christie Basford’s Email christie.basford@gtservicing.com

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Christie Basford’s Location Jacksonville, Jacksonville, United States

Christie Basford’s Current Industry Option One Mortgage

Christie Basford’s Prior Industry Green Tree Servicing (now Ditech Financial LLC) | EverBank | Everhome Mortgage | GreenLink LLC | AT & T

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Work Experience

Option One Mortgage

default research lead

2008-03-01 00:00:00 - Present

Green Tree Servicing (now Ditech Financial LLC)

Trainer

2014-10-01 00:00:00 - 2017-01-01 00:00:00

EverBank

Servicing Process Analyst

2012-03-01 00:00:00 - 2014-05-01 00:00:00

Everhome Mortgage

Loss Mitigation Specialist

2009-01-01 00:00:00 - 2009-12-01 00:00:00

GreenLink LLC

Senior Research Specialist

2002-07-01 00:00:00 - 2007-04-01 00:00:00

AT & T

Senior Area Manager

2001-04-01 00:00:00 - 2002-07-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Christie Basford

Christie Basford is located at
Jacksonville, Jacksonville, United States

Christie Basford is a Research any issues that a borrower may have with their loan. Follow through with the issue until it was resolved. Assist qualified borrowers with loan modifications and forbearances. Side by side monitoring with associates to review opportunities for improvement. Provide feedback from associate performance to upper management in order to maintain productivity and adequate staffing of the department. Promoted four times.Distribute appraisal orders to approved appraisers throughout the United States for First Union. Manage the appraiser to assure the quickest turnaround time for the client. Review the appraisal for accuracy, and make sure Fannie Mae and Freddie Mac guidelines have been met. If any errors submit to the appraiser to make changes. Once the appraisals are in and correct assure the appraiser gets paid.Review loans for various workout options per the guidelines of the investor. Prepare various agreements for documents to be executed. Monitor and follow up on planned payments. Assist and coach new specialist. Work a daily report. Review borrowers financial information and able to discuss the appropriate work out plan best fit for them.Make appropriate decision to collect, manage, and resolve customer accounts while attempting to reduce repossession and charge off expenses. Handle insurance claims from date of loss to payoff of account in a timely manner. Answer incoming calls and resolve all customer issues Greet and assist customer walk-ins at the branch. Managed the cash drawer for the entire branch. Develop policies and procedures for the Servicing business unit (14 units) by working closely with multiple project teams  Collect data from multiple levels of associates from front-line associates to SVPs to review process and utilize LEAN principles to reduce waste and increase value for the Servicing organization  Engaged in multiple projects at once while assisting Quality Control associates complete Gap Analysis within defined processes and arrange required training of all changes within business units  Create reporting for multiple levels of leadership communicating milestone deliverable completion and progress of project timelines  Complete internal audits on current Servicing policies and procedures to validate compliance with regulatory and investor agencies  Effectively manage resources within project team with direct and in-direct authority – sets clear expectations on deliverables and timelines  Maintain lines of communication with all levels of leadership of procedure and staffing impacts  Monitor the need for continuous improvement receiving constant communications from internal and external stakeholders  Completed numerous classes including Project Leadership Training, Business Writing: How to Write Clearly and Concisely, Techniques for Communicating Effectively with Senior Executives and Auditing for Internal Control and Risk  Train new hires on policies and processes. Design, develop and deliver training to various business units in Default Servicing Update training material to meet new compliance requirements Develop policy and procedures and facilitate training accordingly Assisted in writing training material for Project Phoenix, Sunrise and various other projects as assigned by senior management Conduct workshops with the training department Meet with senior management to discuss their training needs and analyze their current processes to determine if they meet policy and procedure. Perform Gap Analysis on existing business units policy and procedures Train new hires on FDCPA and SCRA Coordinating meetings with the key stakeholders to develop or revise training material.

Christie Basford currently works in the Option One Mortgage |

No Languages Available

Christie Basford has prior
experience in the following industries:
Green Tree Servicing (now Ditech Financial LLC) | EverBank | Everhome Mortgage | GreenLink LLC | AT & T

Christie Basford has the following professional experience:
Option One Mortgage | Green Tree Servicing (now Ditech Financial LLC) | EverBank | Everhome Mortgage | GreenLink LLC | AT & T