Chris Vale Email & Phone Number | I have worked in the Contact Centre Industry for over two decades, working across both the public and private sectors. I have worked in and lead operational delivery, resource planning, management information & quality assurance teams across multiple marketplaces and verticals. Over my career I have worked to develop & deliver world class Planning, MI & QA strategies, no matter the size or scale of the business they are servicing. The diverse mix of roles and sectors I have worked in has given me a unique understanding, and balanced approach to working in the challenging, fast paced & ever-changing environment which makes up a modern customer centric omni-channel contact centre industry. My skills give me the ability to understand the challenges and issues which contact centre operations face. Which allows me to work well with all parties involved with the delivery of a successful operation, with a level of expertise which aids and facilitates in the success of a business at all levels. Skills & Expertise I have knowledge and experience in the following areas of the contact centre industry. • Leadership • WFM Platforms (Implementation & Delivery) • Resource Planning • Resource Optimization • Short, Mid & Long-Term Forecasting, across single & Omi-channel services • Demand Profiling (Intraday, Intraweek & intramonth) • Schedule Creation & Optimization • Financial/Budget Creation & Management • Report Production across multiple platforms • Data Warehousing & Analysis • Client Management • Multi-Site Delivery • Multi Chanel Delivery • MI & Data Analysis • Customer Engagement • Telephony Management • Business Implementation • Program Management Across the following channels/systems • Speech Analytics • Voice Bio-metrics • Customer Relationship Management Portal (CRMs) • • Self-Serve & Smartphone Applications • Web Portals • Live Chat • Video Chat • Asynchronous Messaging • Telephony & IVR Platforms Within the following marketplaces and verticals • Airline, Travel & Leisure • Telecommunications • Finance & Banking • Insurance • Retail • Government

Chris Vale

I have worked in the Contact Centre Industry for over two decades, working across both the public an...
United Kingdom

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Chris Vale’s Email chris.vale@axa.com

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Chris Vale’s Location United Kingdom

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Work Experience

Cci

Managing Executive Shared Services

2022-11-01 00:00:00 - 2023-08-01 00:00:00

Ppp Management Consulting

Director & Owner

2011-08-01 00:00:00 - 2017-05-01 00:00:00

Id Mobile Part Of Carphone Warehouse

IVR Consultant

2016-05-01 00:00:00 - 2017-02-01 00:00:00

Axa

Back Office Resource Planning Consultant

2016-01-01 00:00:00 - 2016-05-01 00:00:00

Old Mutual Wealth

Resource Planning & Customer Experience Consultant

2011-11-01 00:00:00 - 2015-03-01 00:00:00

Care Quality Commission

Interim Planning & Resource Manager

2009-05-01 00:00:00 - 2011-11-01 00:00:00

Liberata

Senior Contact Centre and Telephony Manager

2004-01-01 00:00:00 - 2008-11-01 00:00:00

Cj Garland

Resource and Scheduling Manager

2000-12-01 00:00:00 - 2004-01-01 00:00:00

Skills

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Languages

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FAQ About Chris Vale

Chris Vale is located at
United Kingdom

Chris Vale is a I have worked in the Contact Centre Industry for over two decades, working across both the public and private sectors. I have worked in and lead operational delivery, resource planning, management information & quality assurance teams across multiple marketplaces and verticals. Over my career I have worked to develop & deliver world class Planning, MI & QA strategies, no matter the size or scale of the business they are servicing. The diverse mix of roles and sectors I have worked in has given me a unique understanding, and balanced approach to working in the challenging, fast paced & ever-changing environment which makes up a modern customer centric omni-channel contact centre industry. My skills give me the ability to understand the challenges and issues which contact centre operations face. Which allows me to work well with all parties involved with the delivery of a successful operation, with a level of expertise which aids and facilitates in the success of a business at all levels. Skills & Expertise I have knowledge and experience in the following areas of the contact centre industry. • Leadership • WFM Platforms (Implementation & Delivery) • Resource Planning • Resource Optimization • Short, Mid & Long-Term Forecasting, across single & Omi-channel services • Demand Profiling (Intraday, Intraweek & intramonth) • Schedule Creation & Optimization • Financial/Budget Creation & Management • Report Production across multiple platforms • Data Warehousing & Analysis • Client Management • Multi-Site Delivery • Multi Chanel Delivery • MI & Data Analysis • Customer Engagement • Telephony Management • Business Implementation • Program Management Across the following channels/systems • Speech Analytics • Voice Bio-metrics • Customer Relationship Management Portal (CRMs) • • Self-Serve & Smartphone Applications • Web Portals • Live Chat • Video Chat • Asynchronous Messaging • Telephony & IVR Platforms Within the following marketplaces and verticals • Airline, Travel & Leisure • Telecommunications • Finance & Banking • Insurance • Retail • Government

Chris Vale currently works in the

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Chris Vale has prior
experience in the following industries:
Cci | Ppp Management Consulting | Id Mobile Part Of Carphone Warehouse | Axa | Old Mutual Wealth | Care Quality Commission | Liberata | Cj Garland

Chris Vale has the following professional experience:
Cci | Ppp Management Consulting | Id Mobile Part Of Carphone Warehouse | Axa | Old Mutual Wealth | Care Quality Commission | Liberata | Cj Garland