Chris Johnson

Chris Johnson

Learning & Communications Specialist
Chicago, Illinois, United States

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Work Experience

Genesys

Learning & Communications Specialist

2021-12-01 - Present

MPACT Strategic Consulting LLC

Instructional Systems Designer

2021-06-01 - 2021-10-01

University of Chicago Booth School of Business Executive Education

Learning Platform Technologist and Instructional Designer

2019-09-01 - 2021-06-01

Lake Forest Graduate School of Management

Instructional Technologist

2017-01-01 - 2019-09-01

Trinity International University

Technologist / Course Developer

2013-10-01 - 2016-11-01

Waukegan Public Schools

Reading Intervention Specialist

2011-09-01 - 2013-06-01

Lake Forest High School District 115, Antioch School District 34, and Libertyville Elementary D70

Teacher, Paraeducator

2008-12-01 - 2011-07-01

Abbott Laboratories

Instructional Designer

2004-11-01 - 2006-03-01

Interface Software

Training Manager

2000-04-01 - 2004-11-01

Accenture

Helpdesk Analyst

1998-02-01 - 2000-04-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian