Chris Elliott Email & Phone Number | Global company with 55,000 employees worldwide My role was to support 500+ users across multiple sites on all hardware & software issues. Close 10+ service tickets per day using HP Service Manager ticketing system. Resolve any hardware and software issues with local site sever and ensure backups completed successfully. u2022 Responsible for all desktop support for local, national and international users. u2022 Responsible for all local server backups u2022 Ensuring all support tickets resolved within agreed SLAu2019s. u2022 Manage user accounts for all national and international users u2022 Add / configure new users account as per IT procedures u2022 Provide first and second line support for all telephone / network and server issues and pass on all third line issues to the correct team. u2022 Provide on-site support to multiple offices. u2022 Provide out of hours support to all offices and liaise with other department to resolve any issues. u2022 Prepare migration from lotus notes to Gmail Specifically: u2022 To provide desktop support for all clients in local national and international offices by telephone, face to face or remotely using Dameware. u2022 Ensure all service tickets logged via HP Service Manager are resolved. Within agreed SLAu2019s and prioritise Service tickets for Senior Management and critical production users. u2022 Configuring new users / groups in Active Directory u2022 Build new PC & laptop images using Ghost software u2022 Configure Company PCu2019s Laptops and Printers. u2022 Troubleshoot all connectivity, hardware, software and user issues. u2022 Monitor all local office backups and ensure any failures are resolved within agreed SLAu2019s. u2022 Ensure Symantec anti-virus and endpoint protection is up to date on users PCu2019s and laptops. u2022 Setup UNIX client applications. u2022 Setup Citrix client applications u2022 Check health status of local servers. u2022 Provide out of hours support to all offices local and international.Supporting 100+ users across multiple sites Employed to complete Server Upgrades from Server 2003 to 2008. Upgrade Microsoft Exchange from 2003 to 2007 and workstations from XP to Windows 7. Setup and configure Disaster recovery centre to replicate all SAP EDI and Windows Servers across WAN link. Replicate Microsoft Exchange using Double take and Data servers using DFS. u2022 Responsible for all network infrastructure, Server and desktop support u2022 Responsible for all telephone and mobile communications u2022 Responsible for LAN and WAN communication to remote sites and disaster recovery centre u2022 Provide home support for Directors and Key staff u2022 Provide support for mobile devices (IPhoneu2019s) Specifically: u2022 To provide desktop support for all clients either face to face or remotely. u2022 Provide Microsoft Exchange and SAP support u2022 Maintain WANu2019s including replication for Microsoft Exchange, Data, SAP and EDI u2022 Configure company PC's, laptops and mobile devices. u2022 Upgrade Client PCu2019s from Windows XP to Windows 7 u2022 Troubleshoot all connectivity, hardware, software and user issues. u2022 Install, Configure, Repair and maintain servers at head office and disaster recovery centre. u2022 Provide for reliable backup and recovery of all servers. u2022 Provide for anti-virus protection on all servers, desktop, laptop and mobile devices. u2022 Install, configure, repair and maintain wireless access points and other peripheral equipment including printers, scanners, faxes and radio frequency guns /networks. u2022 Set-up and install all required elements of new remote offices or sites, including ADSL, lease lines and bridge points.IT outsourcing company for small to medium businessu2019s Supporting client Servers, PCu2019s and networks. Installing and configuring new Hardware and software for clients. Provide sales quotations for IT equipment required Providing consultancy for upgrades and new installations Designing and installing network configurations Managing Sub Contractors Actively seek new customers and developing existing customeru2019s requirements. Providing Customers with telephone and on-site support for all hardware and software faults. Installing / configuring new Servers, Workstations, Laptops, Printers. Firewalls and networking equipment Planning & installing Category 5 /6 voice/ data networks from a single point to complete rewires, new buildings and relocations. Setting up accounts with suppliers and arranging pricing. Quoting customers for additional Hardware & Software. Installing New Servers, Workstations Printers Routers and firewalls. Logging and resolving Fault calls. Ordering Hardware & Software from suppliers.

Chris Elliott

Global company with 55,000 employees worldwide My role was to support 500+ users across multiple sit...
Queensland Islands, Queensland Islands, Australia

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Chris Elliott’s Email chris.elliott@chinovaresources.com

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Chris Elliott’s Location Queensland Islands, Queensland Islands, Australia

Chris Elliott’s Current Industry

Chris Elliott’s Prior Industry IVANHOE Australia | RR Donnelley | LDH la Doria | Jade Computer Services (UK) Ltd

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Work Experience

IVANHOE Australia

IT Administrator

2011-12-01 00:00:00 - 2015-07-01 00:00:00

RR Donnelley

Field Service Engineer

2010-09-01 00:00:00 - 2011-04-01 00:00:00

LDH la Doria

IT Administrator

2009-01-01 00:00:00 - 2010-01-01 00:00:00

Jade Computer Services (UK) Ltd

Managing Director

2001-01-01 00:00:00 - 2009-01-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Chris Elliott

Chris Elliott is located at
Queensland Islands, Queensland Islands, Australia

Chris Elliott is a Global company with 55,000 employees worldwide My role was to support 500+ users across multiple sites on all hardware & software issues. Close 10+ service tickets per day using HP Service Manager ticketing system. Resolve any hardware and software issues with local site sever and ensure backups completed successfully. u2022 Responsible for all desktop support for local, national and international users. u2022 Responsible for all local server backups u2022 Ensuring all support tickets resolved within agreed SLAu2019s. u2022 Manage user accounts for all national and international users u2022 Add / configure new users account as per IT procedures u2022 Provide first and second line support for all telephone / network and server issues and pass on all third line issues to the correct team. u2022 Provide on-site support to multiple offices. u2022 Provide out of hours support to all offices and liaise with other department to resolve any issues. u2022 Prepare migration from lotus notes to Gmail Specifically: u2022 To provide desktop support for all clients in local national and international offices by telephone, face to face or remotely using Dameware. u2022 Ensure all service tickets logged via HP Service Manager are resolved. Within agreed SLAu2019s and prioritise Service tickets for Senior Management and critical production users. u2022 Configuring new users / groups in Active Directory u2022 Build new PC & laptop images using Ghost software u2022 Configure Company PCu2019s Laptops and Printers. u2022 Troubleshoot all connectivity, hardware, software and user issues. u2022 Monitor all local office backups and ensure any failures are resolved within agreed SLAu2019s. u2022 Ensure Symantec anti-virus and endpoint protection is up to date on users PCu2019s and laptops. u2022 Setup UNIX client applications. u2022 Setup Citrix client applications u2022 Check health status of local servers. u2022 Provide out of hours support to all offices local and international.Supporting 100+ users across multiple sites Employed to complete Server Upgrades from Server 2003 to 2008. Upgrade Microsoft Exchange from 2003 to 2007 and workstations from XP to Windows 7. Setup and configure Disaster recovery centre to replicate all SAP EDI and Windows Servers across WAN link. Replicate Microsoft Exchange using Double take and Data servers using DFS. u2022 Responsible for all network infrastructure, Server and desktop support u2022 Responsible for all telephone and mobile communications u2022 Responsible for LAN and WAN communication to remote sites and disaster recovery centre u2022 Provide home support for Directors and Key staff u2022 Provide support for mobile devices (IPhoneu2019s) Specifically: u2022 To provide desktop support for all clients either face to face or remotely. u2022 Provide Microsoft Exchange and SAP support u2022 Maintain WANu2019s including replication for Microsoft Exchange, Data, SAP and EDI u2022 Configure company PC's, laptops and mobile devices. u2022 Upgrade Client PCu2019s from Windows XP to Windows 7 u2022 Troubleshoot all connectivity, hardware, software and user issues. u2022 Install, Configure, Repair and maintain servers at head office and disaster recovery centre. u2022 Provide for reliable backup and recovery of all servers. u2022 Provide for anti-virus protection on all servers, desktop, laptop and mobile devices. u2022 Install, configure, repair and maintain wireless access points and other peripheral equipment including printers, scanners, faxes and radio frequency guns /networks. u2022 Set-up and install all required elements of new remote offices or sites, including ADSL, lease lines and bridge points.IT outsourcing company for small to medium businessu2019s Supporting client Servers, PCu2019s and networks. Installing and configuring new Hardware and software for clients. Provide sales quotations for IT equipment required Providing consultancy for upgrades and new installations Designing and installing network configurations Managing Sub Contractors Actively seek new customers and developing existing customeru2019s requirements. Providing Customers with telephone and on-site support for all hardware and software faults. Installing / configuring new Servers, Workstations, Laptops, Printers. Firewalls and networking equipment Planning & installing Category 5 /6 voice/ data networks from a single point to complete rewires, new buildings and relocations. Setting up accounts with suppliers and arranging pricing. Quoting customers for additional Hardware & Software. Installing New Servers, Workstations Printers Routers and firewalls. Logging and resolving Fault calls. Ordering Hardware & Software from suppliers.