Chetan Sompura Email & Phone Number | Visionary and result oriented delivery management professional engaged in Global customer Service operations support for Telecom and Air transport industries with strong focus in delivering transformational engagements in a constantly evolving business scenario with proven track record in building and managing global service desk operations, 30+ years of experience and relevant education/certifications equipped me to aspire for challenging management position where I can demonstrate my skills and knowledge to make positive impact on business objectives for my organization . Strong Management experience of leading large teams 120+ serving large multinational organizations in diverse technologies, services, processes, and tools. Specialized in building and leading high performing operations teams in various environments with Robotic Process automation, business process re-engineering ensuring operational excellence End – End to delivery and life cycle management of network services , integrated Services. Expertise in managing global customer service operations with key engagements in Customer retention, people retention and transformational initiatives in a constantly evolving business scenario. Demonstrated results to envision and create successful outcomes for complex situations. Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs. Global adaptability and effective organizational ability in leading complex and challenging projects by managing cross cultural and multi skilled technical expert teams. Certified ISO 20000, ISO 27001 Lead Auditor/Lead Implementer/ITSM, engaged in the ISO Certifications for Service Operations in India Global Competency center, conducted by and External Auditor, AFNOR (France) since 2009. Engaged and driven Continual improvement projects (Lean and Six Sigma based, ISO and BCP). Well versed with BCP / DR procedures, successful execution on real threats

Chetan Sompura

Visionary and result oriented delivery management professional engaged in Global customer Service op...
Gurugram, Haryana, India

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Chetan Sompura’s Email chetan.sompura@orangebusiness.com

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Chetan Sompura’s Location Gurugram, Haryana, India

Chetan Sompura’s Current Industry Orange Business Services

Chetan Sompura’s Prior Industry Sita | Emirates | Oil And Natural Gas

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Work Experience

Orange Business Services

Head of Integrated Operations

2008-04-01T00:00:00.000Z - Present

Sita

Manager & Project lead India Service Operations

2006-05-01T00:00:00.000Z - 2008-03-01T00:00:00.000Z

Emirates

Service Desk Network Engineer

1999-04-01T00:00:00.000Z - 2000-01-01T00:00:00.000Z

Oil And Natural Gas

Engineer Telecom- Oil & Natural Gas Commission (ONGC) Offshore / Onshore Project Titan

1990-08-01T00:00:00.000Z - 1994-05-01T00:00:00.000Z

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FAQ About Chetan Sompura

Chetan Sompura is located at
Gurugram, Haryana, India

Chetan Sompura is a Visionary and result oriented delivery management professional engaged in Global customer Service operations support for Telecom and Air transport industries with strong focus in delivering transformational engagements in a constantly evolving business scenario with proven track record in building and managing global service desk operations, 30+ years of experience and relevant education/certifications equipped me to aspire for challenging management position where I can demonstrate my skills and knowledge to make positive impact on business objectives for my organization . Strong Management experience of leading large teams 120+ serving large multinational organizations in diverse technologies, services, processes, and tools. Specialized in building and leading high performing operations teams in various environments with Robotic Process automation, business process re-engineering ensuring operational excellence End – End to delivery and life cycle management of network services , integrated Services. Expertise in managing global customer service operations with key engagements in Customer retention, people retention and transformational initiatives in a constantly evolving business scenario. Demonstrated results to envision and create successful outcomes for complex situations. Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs. Global adaptability and effective organizational ability in leading complex and challenging projects by managing cross cultural and multi skilled technical expert teams. Certified ISO 20000, ISO 27001 Lead Auditor/Lead Implementer/ITSM, engaged in the ISO Certifications for Service Operations in India Global Competency center, conducted by and External Auditor, AFNOR (France) since 2009. Engaged and driven Continual improvement projects (Lean and Six Sigma based, ISO and BCP). Well versed with BCP / DR procedures, successful execution on real threats