Cheryl Clarke Email & Phone Number | You’ve already got a fantastic product. So why invest in a powerful customer success and delivery strategy? After more than 25 years specializing in the factors that stimulate customer loyalty, produce strong, consistent product launches and generate referrals, I understand that, in the end, the success and growth of your company depends on a great product (yeah, that’s a given) and the following key ingredients: 1) Warm, honest, beneficial relationships – with clients, with Product and Engineering, with partners, suppliers and with influencers. Empathy is critical to cultivating loyalty and trust. 2) A calm, steadfast client engagement approach and the facility to respond to any challenges with agility and grace. 3) Consistently positive interactions and experiences, with your product, with your team and even during the tough times, when resolving challenges and making things right. 4) A strong, unified team and even stronger implementation and support plans. This is where I can help you. Relationship-focused client management – namely cultivating client loyalty and team trust while delivering consistent, meaningful results – is what I do best. My expertise includes: • High-profile client relationship management • Translation of technical issues into non-technical terms • Operational delivery model optimization to improve client satisfaction and retention • Multi-disciplinary team building and leadership • SaaS platform implementations • Extensive project management experience , PMO and ePMO leadership • Digital and in-person training • Design thinking facilitation • Innovation, continuous improvement and change management leadership • Crisis and incident management • Usability and accessibility testing If you're an innovative, purpose-driven software/technology organization looking for an executive-level customer success and delivery specialist, I would love to hear from you. Please contact me at clarke.cherylanne@gmail.com

Cheryl Clarke

You’ve already got a fantastic product. So why invest in a powerful customer success and delivery st...
Toronto, Ontario, Canada

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Cheryl Clarke’s Email cheryl.clarke@sympatico.ca

Cheryl Clarke’s Phone Numbers +1 888-276-****

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Cheryl Clarke’s Location Toronto, Ontario, Canada

Cheryl Clarke’s Current Industry Canada Goose

Cheryl Clarke’s Prior Industry Everyone Counts | Elections Ontario

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Work Experience

Canada Goose

Vice President IT Portfolio Governance and Agile COE

2024-01-01 00:00:00 - Present

Everyone Counts

Director, Customer Success and Operations (PMO)

2016-06-01 00:00:00 - 2019-03-01 00:00:00

Elections Ontario

Director, Innovation and Transformation (PMO)

2014-08-01 00:00:00 - 2016-05-01 00:00:00

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Cheryl Clarke is located at
Toronto, Ontario, Canada

Cheryl Clarke is a You’ve already got a fantastic product. So why invest in a powerful customer success and delivery strategy? After more than 25 years specializing in the factors that stimulate customer loyalty, produce strong, consistent product launches and generate referrals, I understand that, in the end, the success and growth of your company depends on a great product (yeah, that’s a given) and the following key ingredients: 1) Warm, honest, beneficial relationships – with clients, with Product and Engineering, with partners, suppliers and with influencers. Empathy is critical to cultivating loyalty and trust. 2) A calm, steadfast client engagement approach and the facility to respond to any challenges with agility and grace. 3) Consistently positive interactions and experiences, with your product, with your team and even during the tough times, when resolving challenges and making things right. 4) A strong, unified team and even stronger implementation and support plans. This is where I can help you. Relationship-focused client management – namely cultivating client loyalty and team trust while delivering consistent, meaningful results – is what I do best. My expertise includes: • High-profile client relationship management • Translation of technical issues into non-technical terms • Operational delivery model optimization to improve client satisfaction and retention • Multi-disciplinary team building and leadership • SaaS platform implementations • Extensive project management experience , PMO and ePMO leadership • Digital and in-person training • Design thinking facilitation • Innovation, continuous improvement and change management leadership • Crisis and incident management • Usability and accessibility testing If you're an innovative, purpose-driven software/technology organization looking for an executive-level customer success and delivery specialist, I would love to hear from you. Please contact me at clarke.cherylanne@gmail.com