Chelsea Hill Email & Phone Number | I am an accomplished Client Service Manager with a passion for fostering positive customer experiences and a history of driving business growth. With over 9 years in client services and financial analysis, my expertise spans from boosting customer satisfaction to designing innovative strategies to increase retention and drive new client acquisition. At Empower, I've led and inspired a team of 15 representatives to consistently surpass departmental customer satisfaction goals, achieving an impressive 95% average rating. This success is owed to a strategic approach that combines cross-functional collaboration, process streamlining, and data-driven decision making. Moreover, my skills in conducting regular performance reviews and utilizing Salesforce CRM have contributed to a significant increase in client retention and referrals. Earlier in my career at Comcast, my dedication to delivering outstanding customer service led to a reduction in customer churn and improved customer call duration. I was consistently praised for my ability to resolve technical and account inquiries swiftly, always with an eye toward increasing customer satisfaction and retention. In my role as a Debt Analyst at Tax Defense Network, my adept analysis of financial data and effective negotiation tactics resulted in a notable 90% success rate in resolving tax debt issues. I leveraged my data analysis skills to prioritize high-risk cases, leading to a marked improvement in overall case efficiency. In all my roles, I've been recognized for my strong problem-solving skills, team leadership, and ability to create a positive, collaborative work environment. I am excited to bring these skills to a new challenge, and I'm confident in my ability to make a significant impact in a Customer Service Manager or Client Success Manager role.

Chelsea Hill

I am an accomplished Client Service Manager with a passion for fostering positive customer experienc...
Jacksonville, Florida, United States

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Chelsea Hill’s Email chelsea.hill@empower.com

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Chelsea Hill’s Location Jacksonville, Florida, United States

Chelsea Hill’s Current Industry Empower

Chelsea Hill’s Prior Industry Comcast Cable | Tax Defense Network

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Work Experience

Empower

Client Service Manager

2020-09-01 00:00:00 - Present

Comcast Cable

Bulk Representative

2015-12-01 00:00:00 - 2021-06-01 00:00:00

Tax Defense Network

Debt Analyst

2012-08-01 00:00:00 - 2015-12-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Chelsea Hill

Chelsea Hill is located at
Jacksonville, Florida, United States

Chelsea Hill is a I am an accomplished Client Service Manager with a passion for fostering positive customer experiences and a history of driving business growth. With over 9 years in client services and financial analysis, my expertise spans from boosting customer satisfaction to designing innovative strategies to increase retention and drive new client acquisition. At Empower, I've led and inspired a team of 15 representatives to consistently surpass departmental customer satisfaction goals, achieving an impressive 95% average rating. This success is owed to a strategic approach that combines cross-functional collaboration, process streamlining, and data-driven decision making. Moreover, my skills in conducting regular performance reviews and utilizing Salesforce CRM have contributed to a significant increase in client retention and referrals. Earlier in my career at Comcast, my dedication to delivering outstanding customer service led to a reduction in customer churn and improved customer call duration. I was consistently praised for my ability to resolve technical and account inquiries swiftly, always with an eye toward increasing customer satisfaction and retention. In my role as a Debt Analyst at Tax Defense Network, my adept analysis of financial data and effective negotiation tactics resulted in a notable 90% success rate in resolving tax debt issues. I leveraged my data analysis skills to prioritize high-risk cases, leading to a marked improvement in overall case efficiency. In all my roles, I've been recognized for my strong problem-solving skills, team leadership, and ability to create a positive, collaborative work environment. I am excited to bring these skills to a new challenge, and I'm confident in my ability to make a significant impact in a Customer Service Manager or Client Success Manager role.