Charmaine Jackson Email & Phone Number | Accomplished professional with extensive knowledge in workforce management, successfully driving staff to exhibit productivity. Experienced in utilizing process improvement tools to improve operations efficiency and maximize investments within a fast-paced business setting. Adept at managing forecasting and scheduling for multiple contact centers concurrently, including staffing, policy development, report writing, budget administration and coordinating top-notch customer service delivery. My adaptability is evident throughout my skills in change management, data analysis, identifying trends and preparing reports. I am able to leverage my advanced team-building, supervisory and motivational attributes to drive staff to exhibit productivity and performance excellence. I'm also proficient with the latest call center technology, call monitoring and tracking programs, and Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook). Briefly, a few of my recent achievements include: • Championed the flawless conversion of seven business locations and 400 employees to new Call Distribution Systems which enhanced monitoring and scheduling tasks. •Collaboratively developed and delivered curriculum to 32 trainees for Employee Management Planning Systems, Total View (IEX) and Avaya-CMS. •Launched system automation and process improvement initiatives to slash uncollectible revenue by 3M. •Contributed to the development and implementation of four database solutions to track and coordinate schedule adjustments, time-off requests, order restoration, customer escalations and general office information. •Introduced four-day work week schedule which reduced mandatory overtime expenses by 10%. •Significantly elevated customer service levels by creating and implementing four new call teams on the ACD system. •Presented with Merlin Achievement Award for lowering manual work volumes in the call center by 20%.

Charmaine Jackson

Accomplished professional with extensive knowledge in workforce management, successfully driving sta...
Fort Lauderdale, Florida, United States

*50 free lookup(s) per month.

No credit card required.

Charmaine Jackson’s Email charmaine.jackson@bofa.com

Charmaine Jackson’s Phone Numbers

Get CHARMAINE’s Phone Number (For Free)

Social Media

Charmaine Jackson’s Location Fort Lauderdale, Florida, United States

Charmaine Jackson’s Current Industry Bank Of America Merchant Services

Charmaine Jackson’s Prior Industry Charter Communications | Verizon

Not the Charmaine Jackson you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Bank Of America Merchant Services

Workforce Management Analyst

2018-10-01 00:00:00 - Present

Charter Communications

Analyst, Workforce Management

2016-06-01 00:00:00 - 2018-05-01 00:00:00

Verizon

Workforce Management Supervisor

1993-01-01 00:00:00 - 2015-12-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Charmaine Jackson

Charmaine Jackson is located at
Fort Lauderdale, Florida, United States

Charmaine Jackson is a Accomplished professional with extensive knowledge in workforce management, successfully driving staff to exhibit productivity. Experienced in utilizing process improvement tools to improve operations efficiency and maximize investments within a fast-paced business setting. Adept at managing forecasting and scheduling for multiple contact centers concurrently, including staffing, policy development, report writing, budget administration and coordinating top-notch customer service delivery. My adaptability is evident throughout my skills in change management, data analysis, identifying trends and preparing reports. I am able to leverage my advanced team-building, supervisory and motivational attributes to drive staff to exhibit productivity and performance excellence. I'm also proficient with the latest call center technology, call monitoring and tracking programs, and Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook). Briefly, a few of my recent achievements include: • Championed the flawless conversion of seven business locations and 400 employees to new Call Distribution Systems which enhanced monitoring and scheduling tasks. •Collaboratively developed and delivered curriculum to 32 trainees for Employee Management Planning Systems, Total View (IEX) and Avaya-CMS. •Launched system automation and process improvement initiatives to slash uncollectible revenue by 3M. •Contributed to the development and implementation of four database solutions to track and coordinate schedule adjustments, time-off requests, order restoration, customer escalations and general office information. •Introduced four-day work week schedule which reduced mandatory overtime expenses by 10%. •Significantly elevated customer service levels by creating and implementing four new call teams on the ACD system. •Presented with Merlin Achievement Award for lowering manual work volumes in the call center by 20%.