Charles Tutty Email & Phone Number |  Crisis Management which entailed running a crisis with multiple resolvers and updating the company through the use of a tracker.  Conduct 2nd level duties which include escalation of network outages and critical to high priority tickets  Review and Escalate tickets from other technicians  Resolve end user computer issues in regards to network connectivity and software errors in a call center environment  Document in-ticket system steps in resolving user’s issue. If user’s issue was not resolved had to direct to correct resolver team  Provide end user’s administrator rights to add new software with proper documentation which includes submitting an access request form  Effectively handle end user’s issues in a timely manner to include re-installation of software, add in correct IE settings and possible removal of viruses.  Actively set up PC systems on network to include naming a PC and adding it to the corporate domain.  Maintains hands-on approach to replacing monitors, video cards, power supplies and network adaptor cards. Solved computer issues dealing with network connectivity and software including MS Office, emulators, windows, VPN and to a limited degree LANs  Utilized resources to effectively resolve error messages in a timely manner  Assisted employees when requested to reset user’s passwords for multiple applications  Worked closely with active directory to include password reset and setting up MS Communicator and verifying group memberships within active directory  Worked with applications in a citrix metaframe setting  Maintained a productivity level by averaging approximately 50-60 calls in an eight hour work day and over 1000 tickets a month.

Charles Tutty

 Crisis Management which entailed running a crisis with multiple resolvers and updating the company...
Rochester, Rochester, United States

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Charles Tutty’s Email charles.tutty@frontier.com

Charles Tutty’s Phone Numbers

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Charles Tutty’s Location Rochester, Rochester, United States

Charles Tutty’s Current Industry Frontier Communications

Charles Tutty’s Prior Industry Unisys

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Work Experience

Frontier Communications

REP, CUSTOMER SUPPORT II

2010-04-01 00:00:00 - Present

Unisys

Customer Service Rep

2008-10-01 00:00:00 - 2010-04-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Charles Tutty

Charles Tutty is located at
Rochester, Rochester, United States

Charles Tutty is a  Crisis Management which entailed running a crisis with multiple resolvers and updating the company through the use of a tracker.  Conduct 2nd level duties which include escalation of network outages and critical to high priority tickets  Review and Escalate tickets from other technicians  Resolve end user computer issues in regards to network connectivity and software errors in a call center environment  Document in-ticket system steps in resolving user’s issue. If user’s issue was not resolved had to direct to correct resolver team  Provide end user’s administrator rights to add new software with proper documentation which includes submitting an access request form  Effectively handle end user’s issues in a timely manner to include re-installation of software, add in correct IE settings and possible removal of viruses.  Actively set up PC systems on network to include naming a PC and adding it to the corporate domain.  Maintains hands-on approach to replacing monitors, video cards, power supplies and network adaptor cards. Solved computer issues dealing with network connectivity and software including MS Office, emulators, windows, VPN and to a limited degree LANs  Utilized resources to effectively resolve error messages in a timely manner  Assisted employees when requested to reset user’s passwords for multiple applications  Worked closely with active directory to include password reset and setting up MS Communicator and verifying group memberships within active directory  Worked with applications in a citrix metaframe setting  Maintained a productivity level by averaging approximately 50-60 calls in an eight hour work day and over 1000 tickets a month.