Charles Ng Email & Phone Number | I am a market researcher with 8 years working experience with financial and technology sectors to help companies compete with rivals. I take pride to work and eager with different marketers, researcher and business unit leaders, to improve and optimize the business by provide insight on how to uplift customer experience. In 2015, I joined HSBC and started my career in complaint analysis & quality management, providing monitor complaint trends and patterns, and drive quality monitoring and accuracy review in complaint handling across frontlines in order to ensure compliance with regulatory and internal guidelines. The reason I changed my path from researcher focusing on customer experience and satisfaction to complaint management, because I believe the combination of customer experience and customer complaint provide a full picture of a business in customer’s eye. I am excited about it. Currently, my main focus is on driving resolution, recommend service strategies and actions in recovering, retaining and building customer relationship by tracking customer response, identifying issues and root cause. Outside of office, I am a Christian and board game lover. Connect me via Linkedin for networking, career opportunity and more!

Charles Ng

I am a market researcher with 8 years working experience with financial and technology sectors to he...
Hong Kong, Hong Kong, Hong Kong

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Charles Ng’s Email charles.ng@hsbc.com

Charles Ng’s Phone Numbers +1 212-525-****

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Charles Ng’s Location Hong Kong, Hong Kong, Hong Kong

Charles Ng’s Current Industry

Charles Ng’s Prior Industry Ipsos Hong Kong | The Nielsen | Tns | Intertek

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Quality Assurance Team Lead

Present

Senior Research Manager

2014-01-01 00:00:00 - 2015-06-01 00:00:00

Associate Manager

2009-12-01 00:00:00 - 2013-10-01 00:00:00

Senior Research Executive

2007-08-01 00:00:00 - 2009-10-01 00:00:00

Customer Service Executive

2006-09-01 00:00:00 - 2007-03-01 00:00:00

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Charles Ng is a I am a market researcher with 8 years working experience with financial and technology sectors to help companies compete with rivals. I take pride to work and eager with different marketers, researcher and business unit leaders, to improve and optimize the business by provide insight on how to uplift customer experience. In 2015, I joined HSBC and started my career in complaint analysis & quality management, providing monitor complaint trends and patterns, and drive quality monitoring and accuracy review in complaint handling across frontlines in order to ensure compliance with regulatory and internal guidelines. The reason I changed my path from researcher focusing on customer experience and satisfaction to complaint management, because I believe the combination of customer experience and customer complaint provide a full picture of a business in customer’s eye. I am excited about it. Currently, my main focus is on driving resolution, recommend service strategies and actions in recovering, retaining and building customer relationship by tracking customer response, identifying issues and root cause. Outside of office, I am a Christian and board game lover. Connect me via Linkedin for networking, career opportunity and more!