Charles Cafrelli

Charles Cafrelli

Lead Software Engineer
Fishers, Indiana, United States

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Work Experience

Genesys

Lead Software Engineer

2023-02-01 - Present

Interactive Intelligence

Senior Software Engineer

2012-01-01 - Present

D&M Holdings

Senior Software Engineer

2005-01-01 - 2011-12-01

Escient

Senior Software Engineer

2000-10-01 - 2011-12-01

Ameritech

Senior Software Engineer

1999-07-01 - 2000-10-01

Boehringer Mannheim/Roche Diagnostics

Senior Software Engineer

1997-02-01 - 1999-07-01

Truevision, Inc.

Senior Software Engineer

1996-02-01 - 1997-02-01

Analysts International Corporation (AIC)

Senior Software Engineer

1996-02-01 - 2000-10-01

Origin/Electronic Arts

Senior Software Engineer

1991-01-01 - 1995-01-01

TelSpan

Software Engineer

1990-07-01 - 1991-02-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian