Chandra Shekharan Email & Phone Number | • 17+ yrs experience in ITES industry, with a mix of experience in BPO, IT operations and IT Infrastructure management. • Experience in managing end to end IT infrastructure projects with a demonstrated ability in IT operations / service delivery, vendor management and team management. • Proven ability in optimizing service delivery framework (tools, processes, and people) via continuous improvement of overall IT infrastructure • ITIL V3 Foundation certified. Perform Process Assessments and achieved Improvements via ITIL V3 best Practices • Good techno-functional knowledge of Product based, Automobile, BFS (Banking and Financial) and QSR (Quick Service Restaurant) industry • Excellent track record in key stakeholder management and customer relationship management • Supported Engagement Leaders / Location Managers for Proposals and Estimations • Hands on experience on ITSM Tools – ServiceNow, Nagios, Remedy & Clarify • Excellent communication, presentation and interpersonal skills

Chandra Shekharan

• 17+ yrs experience in ITES industry, with a mix of experience in BPO, IT operations and IT Infrast...
Pune, Maharashtra, India

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Chandra Shekharan’s Location Pune, Maharashtra, India

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Chandra Shekharan’s Prior Industry Mphasis | Igate | Iyogi | Convergys

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Avp

2018-09-01 00:00:00 - Present

Senior Principal Infrastructure Engineer

2013-08-01 00:00:00 - 2018-09-01 00:00:00

Operations Manager

2012-05-01 00:00:00 - 2013-08-01 00:00:00

Sr. Team Leader

2005-08-01 00:00:00 - 2007-09-01 00:00:00

Team Leader

2004-06-01 00:00:00 - 2005-07-01 00:00:00

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Chandra Shekharan is a • 17+ yrs experience in ITES industry, with a mix of experience in BPO, IT operations and IT Infrastructure management. • Experience in managing end to end IT infrastructure projects with a demonstrated ability in IT operations / service delivery, vendor management and team management. • Proven ability in optimizing service delivery framework (tools, processes, and people) via continuous improvement of overall IT infrastructure • ITIL V3 Foundation certified. Perform Process Assessments and achieved Improvements via ITIL V3 best Practices • Good techno-functional knowledge of Product based, Automobile, BFS (Banking and Financial) and QSR (Quick Service Restaurant) industry • Excellent track record in key stakeholder management and customer relationship management • Supported Engagement Leaders / Location Managers for Proposals and Estimations • Hands on experience on ITSM Tools – ServiceNow, Nagios, Remedy & Clarify • Excellent communication, presentation and interpersonal skills