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Cesar Branco

Lead Professional Services Engineer - Cloud Contact Center
New York, New York, United States

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Work Experience

Genesys

Lead Professional Services Engineer

2022-10-01 - Present

PCI Pal

Senior R&D Engineer and Telephony Architect

2021-01-01 - 2022-10-01

Ricoh Europe

Business Development Manager

2016-04-01 - 2016-11-01

Collab

Product Specialist Cloud Contact Center

2014-04-01 - 2016-02-01

TATA Communications Ltd. (fka VSNL)

Solutions Specialist - Voice and IP Contact Center - Europe and US

2007-11-01 - 2014-03-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian