Cedrick Smith Email & Phone Number | Highly passionate people leader with a high aptitude for team building, strategic coaching, performance improvement and sustainability. Extensive experience in call center management, international and domestic, providing leadership and support to entry-level managers and their direct reports, via coaching, development, and mentoring. Proficient in the utilization of voice of the customer surveys, performance metric scorecards, and other customer experience measures, for root-cause analysis. Adept communicator with an innate ability for connecting and building professional relationships, with any level of an organization.

Cedrick Smith

Highly passionate people leader with a high aptitude for team building, strategic coaching, performa...
Dallas, Texas, United States

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Cedrick Smith’s Location Dallas, Texas, United States

Cedrick Smith’s Current Industry Vistra

Cedrick Smith’s Prior Industry Vistra Energy | Ameriprise Financial Services | Starbucks | At And T

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Performance Excellence Principal Analyst

2023-04-01T00:00:00.000Z - Present

Transactions Management Supervisor

2019-06-01T00:00:00.000Z - 2021-01-01T00:00:00.000Z

ACD

2018-09-01T00:00:00.000Z - 2019-01-01T00:00:00.000Z

Manager

2017-09-01T00:00:00.000Z - 2018-01-01T00:00:00.000Z

Vendor Manager

2016-03-01T00:00:00.000Z - 2017-08-01T00:00:00.000Z

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Cedrick Smith is a Highly passionate people leader with a high aptitude for team building, strategic coaching, performance improvement and sustainability. Extensive experience in call center management, international and domestic, providing leadership and support to entry-level managers and their direct reports, via coaching, development, and mentoring. Proficient in the utilization of voice of the customer surveys, performance metric scorecards, and other customer experience measures, for root-cause analysis. Adept communicator with an innate ability for connecting and building professional relationships, with any level of an organization.