FAQ About Cathy Rivera

• What is Cathy Rivera's address?

  Cathy Rivera is located at
  Region IVA - Calabarzon, Region IVA - Calabarzon, Philippines

• What is Cathy Rivera's job title?

  Cathy Rivera is a Assist the sales team in organization of schedule, transactions, etc; Act as point of contact of each engineer in the Sales team; Responsible in ensuring execution of Sales transactions to be done by the Engineer; Monitors sales activities and prepare reports as needed. Key Responsibilities: - Perform scheduling and monitoring of services purchased by customer of Schneider Electric; - Proactively engaged with customer’s contract review and assess opportunity for renewal; - Responds to inbound calls for technical support and troubleshooting; - Coordinates with various stakeholders in starting up newly purchased units.Key Responsibilities: - Responsible for the development of Professional Bulk customers assigned, in compliance with sales first attitude, finance policy and all legal and technical standards; - Ensures recovery of customer over dues in close coordination with business credits analyst; - Implements actions proposed by the business and/or by the National Sales Manager and reports timely about the results of these actions - Develop, update, maintain and communicate the customer strategy for customers within portfolio, record all customer interaction and plan/allocate tasks to meet customer needs; - Responsible and proactive on Health and safety issues that affect the individual, the office environment and their customers - Accountable for own development plan to continuously improve competencies (knowledge/skill/behaviour) - Define and execute the overall business plan (including call plan) for all customers in portfolio - Review and plan customer business, contracts, prices, credit terms, credit limits and debts, for all customers within portfolio - Carry out price negotiations with customers and prospects, preparing quotations and proposals and agree on all operational requirements, including price, contract, payment terms and services - Ensure all service providers carry out the agreed terms - Actively use available systems (i.e. SUN-GBS) optimally and keep customer contacts up to date and/or actively ensure accuracy where others perform these tasks;. HSSE Implementer. Proactively assist in the implementation of various Health Safety Environment activities within the organisation; HSE website page owner. Design, administer and manage HSE-LPG country site as repository of all HSE related documents using Livelink and Q&E.Net tool, Shell governing body for web administration; Administrative Function. Provides general administrative support to LPG - HSSE Manager, Supply, Distribution and Plant Operations Managers; Provide or suggest (inputs / ideas, costings, materials and contractor) for HSSE projects, as well as deliver the final product to different parties involved; Management Information System Focal. Collect and analyze KPIs from the different business areas in LPG, as well as providing the final, accurate and analysis to the HSE Manager and inputs required data in the HSE Management Information System on a monthly, quarterly and annual basis; Provides the collected data to the Country Focal Point and Departmental KPIs.a. Responsible for creation of accredited vendor, edit/changes, and reactivation/unblocking of vendor master data management – SAP applications b. Responsible for creation of new customer account - SAP applications c. Effect changes/edit of customer master data – SAP applications d. Acts as focal for customer account creation – SAP applications c. Ensures that all LPG suppliers/vendors/customer/distributors and all LPG stakeholders has live/current contracts in place d. Ensures timely monitoring of all LPG contracts and agreements e. Acts as focal in notarization processes. d. Ensures that all contracts renewal triggered to relevant parties prior to contract maturity period. f. Overall in-charge of managing, monitoring, securing, maintaining, consolidating, retrieving and archiving of the organization's accountable documents g. Act as police for non-compliances H. Engage the group for proper online based training on documents management EXPERIENCES GAINED: Involvement in-group cascade/engagement Records management related trainings Leadership, accountability and teamwork ACCOMPLISHMENT: Took the lead role pilot of Project TRIM Applications. a. Upholds the company's corporate philosophy to be the no.1 in customer service from prospecting to after sales follow up. b. Helps the company to achieve its organizational goals by generating quality sales from different market segments and active participation in various marketing activities. c. Takes an initiative to discover important sales leads to keep the pride as the leading automotive company worldwide. d. Embraces the different technological breakthroughs in the automotive industry to survive the highly competitive market.Performs Service Fulfillment activities for a given function with medium to full supervision including: Troubleshooting Support - Test and troubleshoots circuits prior to accepting and activating with the customer end; - Analyse the issue, prepare initial diagnosis, test and troubleshoot the problem as efficient as possible; - Perform work around to mitigate and/or to resolve one issue after the other and inform client/end user updates on a timely manner via email, system application or voice; - Create trouble ticket relevant to the issue and drives ticket for resolution in anyway possible; - Closing the Incident or routing to a specialist support group, and informing the User(s) Process Owner - Receive/ verify and overlook end to end process of an order; - Learn and understand the navigational tools of all the applications needed in the process - Communicate order status with offshore management, and functional team leads - Observe the SLA’s and performance measurements assigned;- Notify verification team if invalid information has been provided; - Respond to rejects with Sales field and/or LEC - Key in order details into application;- Track order from receipt through handoff to next function group - Participate and implement Operational Excellence initiatives - Escalate issues and seek advice when faced with non-standard issues/problems - Interacting largely with own workgroup but may interact with users around first line queries/requests - Performs a variety of duties and accountabilities as business need dictates Supervisory/ Team Lead/ POC role - Assists/act as team lead ;- Performs adhoc reports as and when requested by the management;- Develop/improvise/suggests ideas and opinions to the team in implementing projects as required by the mgt;- Collaborates with management to formulate solutions on foreseeable trends based on historical data - Performs team lead/manager assigned tasks such as team reporting, incident management and escalations.

• What industry does Cathy Rivera currently work in?

  Cathy Rivera currently works in the TELUS International Philippines |

• Which languages does Cathy Rivera speak?

  No Languages Available

• Which industries has Cathy Rivera previously worked in?

  Cathy Rivera has prior
  experience in the following industries:
  TELUS International | APC by Schneider Electric | Accenture | Shell | Shell Gas LPG Philippines | Toyota Motor Corporation

• What is Cathy Rivera’s work experience?

  Cathy Rivera has the following professional experience:
  TELUS International Philippines | TELUS International | APC by Schneider Electric | Accenture | Shell | Shell Gas LPG Philippines | Toyota Motor Corporation

• How can I find Cathy Rivera on LinkedIn?

  You can view Cathy Rivera’s LinkedIn profile at LinkedIn URL

• What are Cathy Rivera’s work email addresses?

  Cathy Rivera’s work email
  addresses are
  cathy.rivera@apc.com

• What company does Cathy Rivera work for?

  TELUS International Philippines |