Cathy Chen Email & Phone Number | • A customer driven and results oriented self-motivator with more than 10 years’ experience in Customer Success Operations and Customer Relationship Management fields • Proven skills and abilities in customer center operation solutions definition and implementation, Customer Life Cycle Management, system and process enhancement as well as vendor relationship management • Strong experience and skills on how to improve customer experience and drive business outcome through critical moments of truth and lifecycle management • Excellent at launching and managing segmented solutions and iterative pilot programs and drive alignment cross functional teams to achieve business goals • Strong root cause analysis ability and problem solving skills and keen on process improvement • Rich knowledge of enterprise software business and SaaS business models • Advanced PowerPoint, Excel and Word skills • Excellent written and verbal communication and influencing skills • An open-minded and collaborative team player with strong organization, task prioritization and process management skills Specialties: relationship marketing program design and implementation, operation solutions definition and implementation, project management, excellent communication and interpersonal skill at both internal and external, data analysis and problem solving, planning and process design, strong time management and able to work under pressure, change control, contract and negotiation

Cathy Chen

• A customer driven and results oriented self-motivator with more than 10 years’ experience in Custo...
United States

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Cathy Chen’s Email cathyc@nvidia.com

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Cathy Chen’s Location United States

Cathy Chen’s Current Industry Nvidia

Cathy Chen’s Prior Industry Cara Operations | Nokia | Bmw | Pccw

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Work Experience

Nvidia

Sales Analyst

2021-09-01 00:00:00 - Present

Cara Operations

Call Center Analyst

2011-07-01 00:00:00 - 2015-07-01 00:00:00

Nokia

Contact Manager, Sales Operation Support Centre

2006-04-01 00:00:00 - 2010-11-01 00:00:00

Bmw

Customer Interaction Center Manager

2004-01-01 00:00:00 - 2006-04-01 00:00:00

Pccw

Operation Manager, Call Centre Department

2003-01-01 00:00:00 - 2003-12-01 00:00:00

Skills

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Languages

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FAQ About Cathy Chen

Cathy Chen is located at
United States

Cathy Chen is a • A customer driven and results oriented self-motivator with more than 10 years’ experience in Customer Success Operations and Customer Relationship Management fields • Proven skills and abilities in customer center operation solutions definition and implementation, Customer Life Cycle Management, system and process enhancement as well as vendor relationship management • Strong experience and skills on how to improve customer experience and drive business outcome through critical moments of truth and lifecycle management • Excellent at launching and managing segmented solutions and iterative pilot programs and drive alignment cross functional teams to achieve business goals • Strong root cause analysis ability and problem solving skills and keen on process improvement • Rich knowledge of enterprise software business and SaaS business models • Advanced PowerPoint, Excel and Word skills • Excellent written and verbal communication and influencing skills • An open-minded and collaborative team player with strong organization, task prioritization and process management skills Specialties: relationship marketing program design and implementation, operation solutions definition and implementation, project management, excellent communication and interpersonal skill at both internal and external, data analysis and problem solving, planning and process design, strong time management and able to work under pressure, change control, contract and negotiation