Cathy Baird Email & Phone Number | Accomplished Customer Success Manager with 10+ years of experience managing relationships from C-level executives to end-user customers. Skilled account management leader specializing in proactive and consistent customer engagement, anticipating customer needs, and advocating for clients. Customer Success Retention Email: cathyvbaird@gmail.com Customer Success Manager excelling in nurturing business relationships within strategic and enterprise accounts, improving customer satisfaction, increasing retention, and driving revenue growth. Skilled account management leader specializing in account plan creation and management, developing and leading impactful strategic business reviews, creative problem-solving, and process improvement. CORE COMPETENCIES: • Customer Success • Account Management • Client Advocacy • Retention Upselling • Relationship Management • Rapport Building • Strategic Business Reviews • Account Plan Management • Problem Solving • Communication • Teamwork ACCOMPLISHMENTS: • Increased Net Promoter score by 44 points within five months of taking over a high-value strategic client. • Grew annual support renewal revenue to 3M within three years. • Implemented best practices program for Certified Distributors and Integrators increasing Partner quality. Contact me at cathyvbaird@gmail.com for any customer success opportunities.

Cathy Baird

Accomplished Customer Success Manager with 10+ years of experience managing relationships from C-lev...
Greater Boston, Greater Boston, United States

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Cathy Baird’s Location Greater Boston, Greater Boston, United States

Cathy Baird’s Current Industry Bni Global

Cathy Baird’s Prior Industry Redpoint Global | Alegeus Technologies | Alegeus | S2 Security

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2017-06-01 00:00:00 - Present

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2019-05-01 00:00:00 - 2020-05-01 00:00:00

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2017-03-01 00:00:00 - 2019-05-01 00:00:00

Inside Sales Manager

2011-10-01 00:00:00 - 2015-05-01 00:00:00

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Cathy Baird is a Accomplished Customer Success Manager with 10+ years of experience managing relationships from C-level executives to end-user customers. Skilled account management leader specializing in proactive and consistent customer engagement, anticipating customer needs, and advocating for clients. Customer Success Retention Email: cathyvbaird@gmail.com Customer Success Manager excelling in nurturing business relationships within strategic and enterprise accounts, improving customer satisfaction, increasing retention, and driving revenue growth. Skilled account management leader specializing in account plan creation and management, developing and leading impactful strategic business reviews, creative problem-solving, and process improvement. CORE COMPETENCIES: • Customer Success • Account Management • Client Advocacy • Retention Upselling • Relationship Management • Rapport Building • Strategic Business Reviews • Account Plan Management • Problem Solving • Communication • Teamwork ACCOMPLISHMENTS: • Increased Net Promoter score by 44 points within five months of taking over a high-value strategic client. • Grew annual support renewal revenue to 3M within three years. • Implemented best practices program for Certified Distributors and Integrators increasing Partner quality. Contact me at cathyvbaird@gmail.com for any customer success opportunities.